Regional Product Support Manager – Aviation Tech & Ops

Prestwick Aerosystems; Shah Alam; On-site; MYR 70,000 - 110,000; Full time

Job summary

Airbus Helicopters Malaysia SDN. BHD. is seeking a Level 1 Product Support Manager to serve as the primary technical interface for regional customers, ensuring fleet availability and customer satisfaction across Malaysia and the wider region.

You will resolve technical queries, coordinate maintenance logistics, drive WebTek-based troubleshooting, and collaborate with engineering and service teams to improve operations and compliance.

Responsibilities

• Act as Level 1 Product Support interface between customers and AHG, managing relationships within the Support Engineering context.
• Resolve technical queries and coordinate maintenance logistics to ensure fleet operations.
• Drive technical query resolution using WebTek within predefined KPIs and quality standards.
• Prepare reports and RETEX data to support the Product Improvement Plan.

Job description

Airbus Helicopters Malaysia SDN. BHD. is seeking a Level 1 Product Support Manager to serve as the primary technical interface for regional customers, ensuring fleet availability and customer satisfaction across Malaysia and the wider region.

You will resolve technical queries, coordinate maintenance logistics, drive WebTek-based troubleshooting, and collaborate with engineering and service teams to improve operations and compliance.