AUTOMOTIVE TECHNICIAN (MOTORCYCLES)

DIDI AUTOMOTIVE SDN. BHD.; Seberang Perai; On-site; MYR 33,000 - 45,000; Full time

Job summary

DIDI AUTOMOTIVE SDN. BHD. in Malaysia is seeking a service technician to perform minor and major service/repairs, ensuring work is completed correctly the first time.

You will maintain high quality, productivity, and efficiency, achieve daily/weekly/monthly targets, and provide clear reports. You must keep tools clean, ensure vehicle safety, follow SOPs including ISO/DOE and safety health practices, and support cost control.

Responsibilities

• Increases customer satisfaction by performing minor / major service / repair correctly and clean the first time.
• Accomplish and maintain high level of quality, productivity and efficiency, achieves daily, weekly and monthly sales target thus maintain low rate of comeback repairs or complaints.
• Accurately and timely perform all work instruction stipulated in service orders assigned by job controller / service foreman; provide written report for additional jobs when necessary.
• Immediately inform service foreman on any work delays whenever jobs are unable to meet actual flat rate time.
• Return all replaced parts to customer after each repair and be prepared to work extra time when requested by management.
• Maintain clean tools, equipment, facilities, environment and general workshop housekeeping at all time.
• Responsible for vehicle security and safety while in service center. Follows work rules and service center safety & health practices relating to operation of shop tools, use of personal safety devices and housekeeping.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations.
• Responsible in SOPs, ISO, DOE, Safety & Health and local authorities’ compliance. Provide excellent customer service and ensure increased in retention rate. Deal with all complaints amicably, manage operating cost, good housekeeping practices and ensure company’s profitability.
• Responsible to perform other duties requested by superior.

Job description

· Increases customer satisfaction by performing minor / major service / repair correctly and clean the first time.

· Accomplish and maintain high level of quality, productivity and efficiency, achieves daily, weekly and monthly sales target thus maintain low rate of comeback repairs or complaints.

· Accurately and timely perform all work instruction stipulated in service orders assigned by job controller / service foreman; provide written report for additional jobs when necessary.

· Immediately inform service foreman on any work delays whenever jobs are unable to meet actual flat rate time.

· Return all replaced parts to customer after each repair and be prepared to work extra time when requested by management.

· Maintain clean tools, equipment, facilities, environment and general workshop housekeeping at all time.

· Responsible for vehicle security and safety while in service center. Follows work rules and service center safety & health practices relating to operation of shop tools, use of personal safety devices and housekeeping.

· Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations.

Responsible in SOPs, ISO, DOE, Safety & Health and local authorities’ compliance. Provide excellent customer service and ensure increased in retention rate. Deal with all complaints amicably, manage operating cost, good housekeeping practices and ensure company’s profitability.

Responsible to perform other duties requested by superior.