Automotive Technician: Quality Service & Efficiency

DIDI AUTOMOTIVE SDN. BHD.; Seberang Perai; On-site; MYR 33,000 - 45,000; Full time

Job summary

DIDI AUTOMOTIVE SDN. BHD. in Malaysia is seeking a service technician to perform minor and major service/repairs, ensuring work is completed correctly the first time.

You will maintain high quality, productivity, and efficiency, achieve daily/weekly/monthly targets, and provide clear reports. You must keep tools clean, ensure vehicle safety, follow SOPs including ISO/DOE and safety health practices, and support cost control.

Responsibilities

• Increases customer satisfaction by performing minor / major service / repair correctly and clean the first time.
• Accomplish and maintain high level of quality, productivity and efficiency, achieves daily, weekly and monthly sales target thus maintain low rate of comeback repairs or complaints.
• Accurately and timely perform all work instruction stipulated in service orders assigned by job controller / service foreman; provide written report for additional jobs when necessary.
• Immediately inform service foreman on any work delays whenever jobs are unable to meet actual flat rate time.
• Return all replaced parts to customer after each repair and be prepared to work extra time when requested by management.
• Maintain clean tools, equipment, facilities, environment and general workshop housekeeping at all time.
• Responsible for vehicle security and safety while in service center. Follows work rules and service center safety & health practices relating to operation of shop tools, use of personal safety devices and housekeeping.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations.
• Responsible in SOPs, ISO, DOE, Safety & Health and local authorities’ compliance. Provide excellent customer service and ensure increased in retention rate. Deal with all complaints amicably, manage operating cost, good housekeeping practices and ensure company’s profitability.
• Responsible to perform other duties requested by superior.

Job description

DIDI AUTOMOTIVE SDN. BHD. in Malaysia is seeking a service technician to perform minor and major service/repairs, ensuring work is completed correctly the first time.

You will maintain high quality, productivity, and efficiency, achieve daily/weekly/monthly targets, and provide clear reports. You must keep tools clean, ensure vehicle safety, follow SOPs including ISO/DOE and safety health practices, and support cost control.