Automotive Service Advisor

Ucsi Auto Sdn. Bhd.; Kuala Lumpur; On-site; MYR 33,000 - 60,000; Full time

Job summary

Chery Service Center in Kuala Lumpur seeks an Automotive Service Advisor to deliver outstanding customer service, coordinate service bookings, and liaise with workshop teams to ensure timely completion of vehicle service and repair work.

The ideal candidate will have diploma-level automotive training and strong communication skills, with a proactive, customer-focused attitude. Fresh graduates are welcome to apply.

Qualifications

• Diploma / Certificate in Automotive Technology, Business Administration, or equivalent qualification is an advantage.

Responsibilities

• Welcome customers and attend to enquiries regarding vehicle servicing, maintenance, and repairs.
• Handle customer appointments, vehicle check-ins, and service bookings.
• Understand and identify customers' vehicle concerns, complaints, and service requirements.
• Conduct initial vehicle inspections and record customer-reported issues accurately.
• Explain recommended maintenance, repair services, and replacement of parts to customers.
• Prepare service quotations, repair estimates, and job orders for customers.
• Coordinate closely with technicians and workshop personnel to ensure timely completion of service and repair jobs.
• Monitor vehicle repair progress and provide regular updates to customers.
• Explain completed repair works, service details, and related charges before vehicle delivery.
• Ensure all service documentation, job sheets, and customer records are properly maintained.
• Handle customer feedback, complaints, and service-related issues professionally.
• Follow up with customers after servicing to ensure customer satisfaction.
• Promote service packages, maintenance programmes, and genuine Chery spare parts where applicable.
• Ensure excellent customer experience and maintain high standards of customer satisfaction in accordance with Chery service standards.

Skills

Communication

Customer service

Interpersonal skills

Problem solving

Computer literacy

Automotive knowledge

Education

Diploma/Certificate in Automotive Technology

Tools

MS Office

Job description

We are looking for a customer-oriented and responsible Automotive Service Advisor to join our team at Chery Service Center.

The successful candidate will be responsible for handling customer enquiries, vehicle service appointments, service consultations, and coordinating with the workshop team to ensure smooth daily service operations. The ideal candidate should have good communication skills, a positive attitude, and a strong commitment to delivering excellent customer service.

Key Responsibilities / Job Scope

Welcome customers and attend to their enquiries regarding vehicle servicing, maintenance, and repairs.

Handle customer appointments, vehicle check-ins, and service bookings.

Understand and identify customers' vehicle concerns, complaints, and service requirements.

Conduct initial vehicle inspections and record customer-reported issues accurately.

Explain recommended maintenance, repair services, and replacement of parts to customers.

Prepare service quotations, repair estimates, and job orders for customers.

Coordinate closely with technicians and workshop personnel to ensure timely completion of service and repair jobs.

Monitor vehicle repair progress and provide regular updates to customers.

Explain completed repair works, service details, and related charges before vehicle delivery.

Ensure all service documentation, job sheets, and customer records are properly maintained.

Handle customer feedback, complaints, and service-related issues professionally.

Follow up with customers after servicing to ensure customer satisfaction.

Promote service packages, maintenance programmes, and genuine Chery spare parts where applicable.

Ensure excellent customer experience and maintain high standards of customer satisfaction in accordance with Chery service standards.

Requirements

Diploma / Certificate in Automotive Technology, Business Administration, or equivalent qualification is an advantage.

Previous experience as a Service Advisor in the automotive industry is preferred.

Good communication and interpersonal skills.

Strong customer service and problem-solving abilities.

Basic knowledge of automotive maintenance and vehicle servicing.

Computer literate and familiar with basic office applications.

Able to multitask, work under pressure, and manage time effectively.

Positive attitude, responsible, proactive, and willing to learn.

Fresh graduates are encouraged to apply.