Auto Loan Consultant

PROTON COMMERCE SDN BHD; Johor Bahru; On-site; MYR 42,000 - 54,000; Full time

Job summary

PROTON COMMERCE SDN BHD in Johor Bahru seeks an Auto Loan Consultant to guide customers through hire purchase loan options, explain financing terms, and recommend suitable packages. You will handle loan applications from submission to approval, including documentation checks and basic credit assessment.

Daily work includes engaging with walk-in and referred customers, following up on pending applications, providing timely updates, and meeting sales targets.

Qualifications

• Strong knowledge of Loans and basic Finance principles.
• Experience in Financial Services, especially consumer or automotive financing.
• Proven Customer Service skills with fast, friendly, professional support.
• Background in Sales, including achieving targets and handling inquiries.
• Excellent communication and interpersonal skills to build trust.
• Detail-oriented, organized, and able to handle documentation and credit information.
• Ability to work on-site in Johor Baharu with showroom/banking teams.
• Diploma or degree in Business/Finance/Banking or related field is an advantage.

Responsibilities

• Guide customers through Proton hire purchase loan options and explain financing terms.
• Handle loan applications from submission to approval, including documentation checks.
• Coordinate with internal banking and sales teams.
• Engage with walk-in and referred customers and follow up on pending applications.
• Meet sales and service targets and maintain accurate records.
• Support showroom staff in promoting Proton financing solutions.

Skills

Loans

Finance principles

Customer service

Sales

Communication

Attention to detail

Organisational skills

Education

Business/Finance degree

Job description

Company Description

PROTON COMMERCE SDN BHD, incorporated in 2003 and operational since 2004, is a 50:50 joint venture between Proton Edar Sdn Bhd and CIMB Bank Berhad. The company specializes in competitive Proton hire purchase loan financing packages for new Proton car buyers across Malaysia through the PESB sales network. Leveraging the combined infrastructure and expertise of its parent organizations, Proton Commerce offers attractive financing deals with streamlined application and approval processes. The team is committed to delivering fast, efficient, and friendly service, focusing on customer satisfaction and accessible car financing solutions.

Role Description

The Auto Loan Consultant is a full-time, on-site role based in Johor Baharu. This position is responsible for guiding customers through Proton hire purchase loan options, explaining financing terms, and recommending suitable packages. The consultant will handle loan applications from submission to approval, including documentation checks, basic financial assessment, and coordination with internal banking and sales teams. Daily tasks include engaging with walk-in and referred customers, following up on pending applications, and ensuring timely updates and clear communication. The role also involves meeting sales and service targets, maintaining accurate records, and supporting showroom staff in promoting Proton financing solutions.

Qualifications

• Strong knowledge of Loans and basic Finance principles, with the ability to explain hire purchase products clearly.
• Experience in Financial Services, particularly consumer or automotive financing, is highly beneficial.
• Proven Customer Service skills, with the focus on fast, friendly, and professional support to car buyers.
• Background in Sales, including achieving targets, handling inquiries, and converting leads into successful applications.
• Excellent communication and interpersonal skills, with the ability to build trust and rapport with diverse customers.
• Detail-oriented, organized, and comfortable handling documentation and basic credit-related information.
• Ability to work on-site in Johor Baharu, collaborate with showroom and banking teams, and adapt to a fast-paced environment.
• Diploma or degree in Business, Finance, Banking, or a related field is an advantage; relevant experience may be considered in lieu of formal education.