Audit Program Associate

Singtel Group; Kuala Lumpur; On-site; MYR 78,120 - 122,760; Full time

Job summary

Singtel Group in Kuala Lumpur is seeking an Audit Program Associate to support certification programs, audit activities, and compliance initiatives across the organisation. This role helps ensure audit readiness, maintains certification standards, and drives continuous improvement through collaboration and project coordination.

You will work with cross-functional teams to manage ISO programs, coordinate internal and external audits, track non-conformities, and prepare reports for management

Qualifications

• Bachelor's degree in Business, Engineering, Information Systems, Quality Management, Audit, or a related discipline.
• Experience supporting ISO certification programs, compliance, audit, governance, or quality management activities.
• Knowledge of ISO management system standards (e.g., ISO 9001, ISO 27001, ISO 20000 or related standards) is an advantage.
• Strong understanding of audit processes, compliance requirements, and documentation management.
• Excellent stakeholder management and communication skills with the ability to collaborate across multiple functions.
• Strong organisational, analytical, and problem‑solving skills.
• Experience coordinating projects, tracking deliverables, and managing multiple priorities.
• Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word.
• Continuous improvement mindset with the ability to identify opportunities to enhance processes and controls.

Responsibilities

• Manage ISO certification programs and ensure ongoing compliance.
• Drive audit readiness by supporting continuous improvement of internal controls and business processes.
• Collaborate with cross-functional stakeholders to facilitate certification activities, maintain documentation, and address compliance gaps.
• Coordinate the full audit lifecycle, including internal audits, external audits, and ongoing compliance monitoring.
• Identify process gaps and support improvement initiatives to strengthen governance and operational controls.
• Ensure policies, procedures, and documentation are maintained and aligned with certification requirements.
• Track non-conformities and follow up on corrective and preventive actions to ensure timely resolution.
• Prepare reports and provide updates on program activities and management review meetings.
• Act as the audit representative on behalf of the Vice President/Management Representative (VP/MR) during certification and compliance audits.
• Serve as the Single Point of Contact (SPOC) for external consultants supporting certification programs.
• Manage the procurement of consultancy and certification services in accordance with organisational policies.
• Define project scope, deliverables, and performance expectations for outsourced service providers.
• Monitor vendor performance to ensure quality, timeliness, and compliance with agreed deliverables.
• Review vendor deliverables and invoices to ensure accuracy and contractual compliance.

Skills

Stakeholder management

Communication

Audit

Governance

Quality management

Project coordination

Analytical thinking

Problem solving

Cross-functional collaboration

Education

Bachelor's degree in Business

Tools

Microsoft Excel

PowerPoint

Word

Job description

About the Role

We are looking for an Audit Program Associate to support the management of certification programs, audit activities and compliance initiatives across the organisation. This role plays an important part in ensuring audit readiness, maintaining compliance with certification requirements, strengthening governance, and driving continuous improvement through effective stakeholder collaboration and project coordination.

Certification Program & Compliance Management

• Manage ISO certification programs to ensure ongoing compliance and standardisation.
• Drive audit readiness by supporting continuous improvement of internal controls and business processes.
• Collaborate with cross-functional stakeholders to facilitate certification activities, maintain documentation, and address compliance gaps.
• Coordinate the full audit lifecycle, including internal audits, external audits, and ongoing compliance monitoring.
• Identify process gaps and support improvement initiatives to strengthen governance and operational controls.
• Ensure policies, procedures, and documentation are maintained and aligned with certification requirements.
• Track non-conformities and follow up on corrective and preventive actions to ensure timely resolution.
• Prepare reports and provide updates on program activities and management review meetings.
• Act as the audit representative on behalf of the Vice President/Management Representative (VP/MR) during certification and compliance audits.
• Serve as the Single Point of Contact (SPOC) for external consultants supporting certification programs.
• Manage the procurement of consultancy and certification services in accordance with organisational policies.
• Define project scope, deliverables, and performance expectations for outsourced service providers.
• Monitor vendor performance to ensure quality, timeliness, and compliance with agreed deliverables.
• Review vendor deliverables and invoices to ensure accuracy and contractual compliance.

Program & Project Support

• Plan, coordinate, and support compliance-related programs and projects.
• Monitor project progress, milestones, risks, and dependencies to ensure successful delivery.
• Support cross-functional initiatives that enhance governance, compliance, and operational excellence.
• Contribute to process improvement initiatives that improve efficiency and audit effectiveness.

Skills for Success

• Bachelor's degree in Business, Engineering, Information Systems, Quality Management, Audit, or a related discipline.
• Experience supporting ISO certification programs, compliance, audit, governance, or quality management activities.
• Knowledge of ISO management system standards (e.g., ISO 9001, ISO 27001, ISO 20000 or related standards) is an advantage.
• Strong understanding of audit processes, compliance requirements, and documentation management.
• Excellent stakeholder management and communication skills with the ability to collaborate across multiple functions.
• Strong organisational, analytical, and problem‑solving skills.
• Experience coordinating projects, tracking deliverables, and managing multiple priorities.
• Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word.
• Continuous improvement mindset with the ability to identify opportunities to enhance processes and controls.