Audit Program Associate

Singtel; Kuala Lumpur; On-site; Confidential; Full time

Job summary

Singtel, launching a Shared Services Centre in Kuala Lumpur, is seeking an Audit Program Associate to support certification programs, audits, and compliance initiatives. The role strengthens governance and drives continuous improvement through stakeholder collaboration and project coordination.

Responsibilities include managing certification programs, ensuring ongoing compliance, coordinating audit activities, and liaising with external consultants to deliver high-quality governance outcomes.

Qualifications

• Bachelor's degree required in Business, Engineering, Information Systems, Quality Management, Audit, or related.
• Experience supporting ISO certification programs, compliance, audit, governance, or quality management activities preferred.
• Knowledge of ISO management system standards (e.g. ISO 9001, ISO 27001, ISO 20000) is an advantage.

Responsibilities

• Support certification programs and compliance management across the organization.
• Assist in audit readiness and continuous improvement of internal controls and processes.
• Collaborate with cross-functional stakeholders to facilitate certification activities and maintain documentation.
• Coordinate full audit lifecycle including internal and external audits and ongoing compliance monitoring.
• Identify process gaps and support governance and operational control improvements.
• Monitor non-conformities and follow up on corrective actions to ensure timely resolution.

Skills

Audit processes

Documentation management

Stakeholder management

Project coordination

Multi-priority management

Microsoft Office

Continuous improvement

Communication skills

Education

Bachelor's degree in Business or related discipline

Tools

Excel

PowerPoint

Word

Job description

Be a part of something BIG!

Singtel is Asia's leading communications technology group, with a presence across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next-generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Shared Services Centre.

We are looking for an Audit Program Associate to support the management of certification programs, audit activities, and compliance initiatives across the organization. This role plays an important part in ensuring audit readiness, maintaining compliance with certification requirements, strengthening governance, and driving continuous improvement through effective stakeholder collaboration and project coordination.

Make An Impact By

• Certification Program & Compliance Management
• Manage ISO certification programs to ensure ongoing compliance and standardisation.
• Drive audit readiness by supporting continuous improvement of internal controls and business processes.
• Collaborate with cross-functional stakeholders to facilitate certification activities, maintain documentation, and address compliance gaps.
• Coordinate the full audit lifecycle, including internal audits, external audits, and ongoing compliance monitoring.
• Identify process gaps and support improvement initiatives to strengthen governance and operational controls.
• Ensure policies, procedures, and documentation are maintained and aligned with certification requirements.
• Track non-conformities and follow up on corrective and preventive actions to ensure timely resolution.
• Prepare reports and provide updates on program activities and management review meetings.
• Act as the audit representative on behalf of the Vice President/Management Representative (VP/MR) during certification and compliance audits.
• Vendor & Stakeholder Management
• Serve as the Single Point of Contact (SPOC) for external consultants supporting certification programs.
• Manage the procurement of consultancy and certification services in accordance with organizational policies.
• Define project scope, deliverables, and performance expectations for outsourced service providers.
• Monitor vendor performance to ensure quality, timeliness, and compliance with agreed deliverables.
• Review vendor deliverables and invoices to ensure accuracy and contractual compliance.
• Program & Project Support
• Plan, coordinate, and support compliance-related programs and projects.
• Monitor project progress, milestones, risks, and dependencies to ensure successful delivery.
• Support cross-functional initiatives that enhance governance, compliance, and operational excellence.
• Contribute to process improvement initiatives that improve efficiency and audit effectiveness.

Skills For Success

• Bachelor's degree in Business, Engineering, Information Systems, Quality Management, Audit, or a related discipline.
• Experience supporting ISO certification programs, compliance, audit, governance, or quality management activities.
• Knowledge of ISO management system standards (e.g. ISO 9001, ISO 27001, ISO 20000 or related standards) is an advantage.
• Strong understanding of audit processes, compliance requirements, and documentation management.
• Excellent stakeholder management and communication skills with the ability to collaborate across multiple functions.
• Strong organisational, analytical, and problem-solving skills.
• Experience coordinating projects, tracking deliverables, and managing multiple priorities.
• Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word.
• Continuous improvement mindset with the ability to identify opportunities to enhance processes and controls.

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