ATM Production Support Engineer (AS/400, COBOL, DB2)

Luxoft; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Luxoft in Kuala Lumpur, Malaysia, is seeking an experienced Application/Production Support consultant to join a technology centre for a leading bank. You will provide L3 support for ATM Host and Statements applications, troubleshoot incidents, perform root cause analysis, and assist with deployments and releases using ALDON.

The role requires hands-on COBOL, RPG and AS400 expertise, DB2 experience, and strong problem-solving and stakeholder management skills to ensure system availability and

Qualifications

• 3–5 years of experience in Application Support or Production Support.
• Strong experience in AS400 platform.
• Hands-on experience with COBOL.
• Hands-on experience with RPG.
• Experience with DB2 database.
• Experience supporting ATM Host and Statements applications.
• Strong troubleshooting and problem-solving skills.
• Knowledge of ATM transaction processing systems.
• Experience with ALDON deployment tool.
• Understanding of incident, problem, and change management processes.
• Good communication and stakeholder management skills.

Responsibilities

• Provide L3 production support for ATM Host & Statements applications.
• Investigate, troubleshoot, and resolve production incidents and application issues.
• Perform root cause analysis and implement permanent fixes for recurring issues.
• Support ATM transaction processing and statement generation systems.
• Monitor application health and ensure system availability and stability; collaborate with teams for issue resolution.
• Support application deployments and releases using ALDON.
• Participate in incident, problem, and change management activities.
• Perform impact analysis and support production releases.
• Support testing activities and production validation after deployments.
• Prepare and maintain technical and operational documentation.
• Ensure compliance with operational procedures and service level agreements.

Skills

AS400 platform

COBOL

RPG

DB2

ATM transaction processing

Troubleshooting

ALDON deployment

Incident management

Change management

Communication

Tools

ALDON deployment tool

Job description

Luxoft in Kuala Lumpur, Malaysia, is seeking an experienced Application/Production Support consultant to join a technology centre for a leading bank. You will provide L3 support for ATM Host and Statements applications, troubleshoot incidents, perform root cause analysis, and assist with deployments and releases using ALDON.

The role requires hands-on COBOL, RPG and AS400 expertise, DB2 experience, and strong problem-solving and stakeholder management skills to ensure system availability and