Associate Technical Engineer - Red Hat OpenShift & Ansible Automation Platform

CTC Global; Selangor; On-site; MYR 42,000 - 56,000; Full time

Job summary

Jora Malaysia is seeking an Associate Technical Engineer to support Red Hat OpenShift and Ansible Automation Platform. You will work with Technical Consultants on discovery, configuration, and validation in OpenShift environments.

Fresh graduates or developers with up to 1 year of IT experience are encouraged to apply. You will gain exposure to automation, container platforms, and cloud services while growing under supervision.

Qualifications

• Diploma or degree in IT/CS/Engineering.
• Fresh graduates or candidates with up to 1 year of IT support, infra experience are encouraged.
• Familiarity with OpenShift, Kubernetes, Ansible and automation is advantageous.
• Basic scripting in Bash or Python is encouraged.

Responsibilities

• Assist with customer discovery, information gathering, and implementation checklists.
• Install, configure, and validate OpenShift environments.
• Assist with AAP setup and configuration activities.
• Provide first-line technical support for OpenShift and AAP.
• Develop simple Ansible playbooks and templates.
• Document procedures and knowledge-base materials.

Skills

Red Hat OpenShift

Kubernetes

Ansible

Linux administration

Cloud concepts

Scripting (Bash/Python)

Git/GitOps

Education

Diploma or Degree in IT/CS/Engineering

Tools

Docker/Podman

GitLab/Bitbucket/GitHub

Jenkins/Tekton

Terraform

OpenShift Console/CLI

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Associate Technical Engineer - Red Hat OpenShift & Ansible Automation Platform

• Project Implementation and Solution Preparation:
  • Assist Technical Consultants with customer discovery, information gathering, preimplementation checklists, meeting notes, action logs, and follow-up items. execution, and acceptance activities by collecting and validating required technical information.
  • Assist with the installation, configuration, and validation of OpenShift environments according to networking, storage, and monitoring components.
  • Assist with AAP setup and configuration activities, including inventories, projects, credentials, execution environments, job templates, schedules, workflows, and role-based access controls under supervision.
  • Execute approved test cases, collect screenshots and validation evidence, update build records, and report results or exceptions promptly to the assigned Technical Consultant.
  • Prepare and maintain deployment checklists, implementation runbooks, test records, handover documents, and outstanding action-item lists for review by senior team members.
• Technical Support and Incident Management:
  • Provide first-line technical support for OpenShift and AAP environments in accordance with approved support procedures and ... capacity checks, and basic monitoring activities using approved checklists and tools.
  • Assist with the diagnosis of common issues involving pods, deployments, namespaces, operators, DNS, ingress, storage, authentication, and Ansible job execution by gathering accurate diagnostic information.
  • Support planned maintenance activities such as patching, configuration changes, backup validation, version upgrades, and security remediation under the direction of a Technical Consultant or technical lead.
  • Record incidents, service requests, troubleshooting steps, findings, actions taken, and resolutions accurately in the designated service-management system to support SLA compliance.
  • Coordinate with internal teams and customer technical contacts to obtain logs, configuration details, access, and other information required for effective issue resolution.
• Platform Operations, Automation and Integration:
  • Develop, test, and update simple Ansible playbooks, inventories, variables, templates, and job templates by following team coding standards, Git-based version-control practices, and review processes.
  • Support the maintenance of AAP components such as automation controller, private automation hub, execution environments, projects, credentials, job templates, schedules, workflows, and notifications under supervision.
  • Assist with automation activities involving Linux servers, VMware, Git repositories, ITSM systems, APIs, databases, monitoring tools, and identity services using approved designs and reusable.
  • Support application or infrastructure teams with container onboarding activities, including image registries, namespaces, RBAC, resource requests and limits, persistent storage, and day-2 operational requirements.
  • Follow established security and operational standards for access control, secrets handling, certificate management, auditability, backup validation, and configuration management.
• Customer Engagement and Knowledge Sharing:
  • Assist Technical Consultants and technical lead with customer workshops, demonstrations, solution walkthroughs, training sessions, and knowledge-transfer activities.
  • Communicate assigned technical progress, issues, risks, and next steps clearly and professionally to internal teams and customer technical contacts, with guidance where required.
  • Create and update technical documentation, troubleshooting guides, standard operating procedures, build records, knowledge-base articles, and customer handover materials.
  • Participate actively in technical training, hands-on labs, peer reviews, and internal knowledge sharing sessions to strengthen OpenShift, Ansible, Linux, and automation skills.
  • Contribute reusable scripts, templates, troubleshooting notes, and lessons learned to the team knowledge base after review and approval.

Qualifications:

Diploma or Degree in Information Technology, Computer Science, Engineering, or an equivalent related technical field.

Relevant Industry Experience:

Fresh graduates or candidates with up to 1 year of relevant experience in an IT support, infrastructure, cloud, automation, or technical services environment are encouraged to apply. Candidate with 1 or more year on the similar field or project experience in Linux, Kubernetes, OpenShift, Ansible, or automation is an advantage.

Technical Expertise:

• Basic understanding of Red Hat OpenShift and Kubernetes concepts, including cluster components, nodes, namespaces/projects, pods, deployments, services, routes/ingress, operators, and basic application troubleshooting.
• Basic familiarity with container technologies and runtime concepts, including Docker or Podman, container images, image registries, image security, and container build practices.
• Basic hands-on exposure to Ansible and Ansible Automation Platform, including playbooks, roles, variables, inventories, credentials, projects, job templates, schedules, workflows, and execution.
• Foundation-level knowledge of Red Hat Enterprise Linux or compatible Linux distributions, including command-line administration, package management, system services, user access, filesystems, permissions, log review, and troubleshooting.
• firewalls, certificates/TLS, and basic diagnostic tools.
• Awareness of infrastructure integrations such as virtualisation, storage, identity services, monitoring, logging, and backup solutions.
• Familiarity with Git and DevOps tools such as GitLab, Bitbucket, GitHub, Jenkins, Argo CD, Tekton, Terraform, or equivalent tools is an advantage.
• Basic scripting exposure using Bash, Python, or PowerShell, with a willingness to develop automation and troubleshooting capability.
• Exposure to monitoring and logging tools such as Prometheus, Grafana, Alertmanager, Loki, Elasticsearch, OpenTelemetry, or equivalent tools is an advantage.
• Awareness of cloud platforms such as AWS, Microsoft Azure, Google Cloud, or Red Hat OpenShift cloud services is an advantage.

Preferred Experience:

• Entry-level experience supporting Linux, OpenShift, Kubernetes, Ansible, cloud, or automation-related
• Exposure to virtualisation, storage, databases, middleware, web servers, APIs, monitoring systems, or system-management tools.
• Participation in technical workshops, implementation projects, support operations, customer-facing activities, or technology-related training programmes.
• Interest in DevOps, GitOps, observability, cloud-native application platforms, security, high availability, and disaster recovery practices.

Certifications:

• Preferably with one or more certifications, completed training courses, or active learning paths below:
• certification
• DevOps introductory training or certification

Additional Skills:

Good communication and problem-solving skills, a strong willingness to learn, attention to detail, and the ability to work effectively as part of a team. Able to follow approved procedures, accept guidance, and maintain a proactive and positive