Technical Engineer – Red Hat OpenShift & Ansible Automation Platform

CTC GLOBAL SDN BHD; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

CTC GLOBAL SDN BHD is seeking a Technical Engineer to implement and customize Red Hat OpenShift and Ansible Automation Platform in Petaling Jaya. You will work with customers on discovery, deployment planning, and handover.

The role covers platform engineering, support, and knowledge sharing, requiring hands-on OpenShift, Kubernetes, and Ansible experience, plus scripting and Linux administration.

Qualifications

• Degree in information technology, computer science, engineering or equivalent.
• 1–3 years IT experience or technical consulting preferred.
• Experience with Red Hat OpenShift, Kubernetes or automation delivery preferred.

Responsibilities

• Assist in technical discovery, requirement gathering, and customer workshops.
• Provide first-line and intermediate support for OpenShift and Ansible environments.
• Develop and maintain Ansible Playbooks, inventories, and workflows.
• Engage with customers through workshops and knowledge-transfer activities.
• Document troubleshooting guides, runbooks, and handover materials.

Skills

OpenShift

Kubernetes

Ansible

Linux

Networking

Bash

Python

Git

Education

Degree in IT/CS/Engineering

Tools

GitLab

Bitbucket

GitHub

Jenkins

Terraform

Argo CD

Job description

Technical Engineer – Red Hat OpenShift & Ansible Automation Platform

Petaling Jaya

Posted on10 Aug 2026

Please ensure you select your preferred location (ifapplicable) in the application section below before submitting.

Responsibilities

Project Implementation and Solution Design:

• Assist in or lead the technical discovery, requirement-gathering sessions, and customer workshops by preparing checklists, capturing technical information, and documenting action items.
• Support Pre-Implementation Validation (PIV), solution preparation, deployment planning, test execution, and acceptance activities for OpenShift and Ansible Automation Platform projects.
• Assist with or lead the installation, configuration, and validation of OpenShift clusters, including nodes, namespaces/projects, operators, user access, basic networking, storage, and monitoring components.
• Assist with or lead the Ansible Automation Platform setup and configuration, including inventories, projects, credentials, execution environments, job templates, schedules, workflows, and role-based access controls.
• Prepare and maintain implementation runbooks, deployment checklists, validation records, test evidence, and handover documentation under the review of senior Technical Engineer or Technical consultant.
• Support post-implementation tasks, including operational handover, customer orientation, technical documentation updates, and resolution of outstanding action items.

Technical Support and Incident Management:

• Provide first-line and intermediate technical support for OpenShift and Ansible Automation Platform environments, escalating complex or highimpact issues to Senior Technical Engineer in a timely manner.
• Perform routine platform health checks, log reviews, service verification, certificate checks, capacity checks, and basic performance monitoring according to approved procedures.
• Assist with or lead the troubleshooting common issues involving workloads, pods, deployments, namespaces, operators, networking, DNS, ingress, storage, authentication, and Ansible job execution.
• Support approved maintenance activities such as patching, version upgrades, backup validation, configuration changes, and security remediation under supervision.
• Record support activities, incident updates, troubleshooting findings, and resolution steps accurately in the designated service-management system to support SLA compliance.
• Coordinate with internal teams, customer technical contacts, and technology vendors when required to collect diagnostic information and progress issue resolution.

Platform Engineering, Automation and Integration:

• Develop, test, maintain, and support basic Ansible playbooks, roles, inventories, variables, templates, and workflows using clear, reusable, and version-controlled practices.
• Assist in or lead the configuring and maintaining Ansible Automation Platform components such as automation controller, private automation hub, execution environments, projects, credentials, job templates, and notifications.
• Support automation integration with enterprise platforms and services such as Linux servers, VMware, Git repositories, ITSM systems, APIs, databases, monitoring tools, and identity services.
• Assist application teams with container onboarding activities, including image build practices, image registries, namespaces, RBAC, resource requests and limits, persistent storage, and day-2 operational requirements.
• Use Git, YAML, Jinja2, Bash, Python, Ansible, and related tools to support infrastructure-as-code, automation, testing, documentation, and controlled change implementation.
• Follow established security and operational standards for access control, secrets handling, certificate management, auditability, backup validation, and configuration management.

Customer Engagement and Knowledge Sharing:

• Assist senior Technical Engineer or Technical consultant or lead technical workshops, demonstrations, solution walkthroughs, training sessions, and customer knowledge-transfer activities.
• Communicate technical progress, issues, and next steps clearly and professionally to internal teams and customer stakeholders, with guidance where required.
• Create and update technical documentation, troubleshooting guides, standard operating procedures, build records, and knowledge-based articles.
• Participate actively in technical training, hands-on labs, peer reviews, and internal knowledge-sharing sessions to strengthen OpenShift, Ansible, Linux, and automation skills.
• Stay informed about relevant Red Hat product updates, Kubernetes and automation practices, and recommend practical improvements through the appropriate technical review process.
• Contribute reusable scripts, templates, troubleshooting notes, and lessons learned to the team knowledge base.

Requirements

Qualifications: Degree in Information Technology, Computer Science, Engineering, or an equivalent related field.

Relevant Industry Experience: Preferably 1-3 years of related working experience in an IT environment, or technical consulting. Candidates with 1 or more years of customer facing OpenShift, Kubernetes, or automation delivery experience are preferred.

Technical Expertise:

• Basic hands-on knowledge of Red Hat OpenShift and Kubernetes concepts, including cluster components, nodes, namespaces/projects, pods, deployments, services, routes/ingress, operators, and application troubleshooting.
• Understanding of container technologies and runtime concepts, including Docker or Podman, container images, image registries, image security, and basic container build practices.
• Hands-on exposure to Ansible and Ansible Automation Platform, including playbooks, roles, variables, inventories, credentials, projects, job templates, schedules, workflows, and execution environments.
• Good foundation in Red Hat Enterprise Linux or compatible Linux distributions, including command-line administration, package management, system services, user access, filesystems, permissions, log analysis, and troubleshooting.
• Basic networking knowledge, including TCP/IP, DNS, NTP, VLANs, load balancing, ingress, routing, proxy configuration, firewalls, certificates/TLS, and network diagnostic tools.
• Awareness of OpenShift infrastructure integrations such as storage, virtualisation, identity services, monitoring, logging, and enterprise backup solutions.
• Exposure to monitoring and logging tools such as Prometheus, Grafana, Alertmanager, Loki, Elasticsearch, OpenTelemetry, or equivalent tools is an advantage.
• Familiarity with source control and DevOps tools such as GitLab, Bitbucket, GitHub, Jenkins, Argo CD, Tekton, Terraform, or equivalent tools is an advantage.
• Basic scripting ability using Bash, Python, or PowerShell, with the willingness to improve automation and troubleshooting capability.
• Awareness of cloud platforms such as AWS, Microsoft Azure, Google Cloud, or Red Hat OpenShift cloud services is an advantage.

Preferred Experience:

• Exposure to supporting OpenShift, Kubernetes, Linux, or Ansible-based environments in enterprise, regulated, or multi-team customer environments.
• Experience with virtualization, storage, databases, middleware, web servers, APIs, or system-management tools is an advantage.
• Participation in customer-facing technical workshops, implementation projects, support operations, or technology-related training programmes is an advantage.
• Interest in DevOps, GitOps, observability, cloud-native application platforms, security, high availability, and disaster recovery practices.

Certifications:

• Red Hat Certified System Engineer (RHCE)
• Red Hat Certified Specialist in OpenShift or OpenShift-related certification
• Red Hat Certified Specialist in Ansible Automation Platform or automation-related certification
• Relevant Kubernetes, infrastructure-as-code, or DevOps certifications

Additional Skills: Strong communication and problem-solving skills, with the ability to explain complex technical concepts clearly to both technical and non-technical stakeholders. work independently. Proactive with a positive attitude.