Senior Technical Engineer – Red Hat OpenShift & Ansible Automation Platform

CTC Global; Selangor; On-site; MYR 201,000 - 312,000; Full time

Job summary

CTC Global Malaysia is seeking a Senior Technical Engineer to lead Red Hat OpenShift, Ansible Automation Platform, and related Opensource projects for customer deployments.

You will run discovery sessions, design scalable OpenShift architectures, implement AAP solutions, and guide incident management, upgrades, and day-2 operations across on-prem and cloud integrations.

Qualifications

• Bachelor-level degree in IT, CS, or engineering or equivalent.
• 5+ years in IT, OpenShift, Kubernetes or automation delivery.
• Hands-on OpenShift/Kubernetes administration and automation experience.

Responsibilities

• Conduct technical discovery sessions to understand customer requirements and expectations.
• Lead OpenShift, Ansible Automation Platform implementations including design, deployment planning, and acceptance criteria.
• Design scalable OpenShift architectures covering topology, compute, networking, storage, and security integration.
• Design and implement AAP solutions including controllers, hubs, environments, inventories, projects, credentials, and workflows.
• Prepare high-level and low-level design docs, runbooks, deployment checklists, and handover documents.
• Act as project technical lead for scope, approach, risks, and estimates for pre-sales and delivery.
• Provide advanced technical support for OpenShift and AAP environments and manage incidents.

Skills

OpenShift

Kubernetes

Ansible

Linux

Networking

GitOps

Education

Degree in Information Technology, Computer Science, Engineering, or an equivalent related field

Tools

GitLab

GitHub

Jenkins

Argo CD

Terraform

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Senior Technical Engineer – Red Hat OpenShift & Ansible Automation Platform

Project Implementation and Solution Design:

• Conduct technical discovery sessions and workshops to understand customer requirements, existing infrastructure, operating model, security requirements, and service expectations.
• Lead OpenShift, Ansible Automation Platform and related Opensource project implementations, including scope review, Pre-Implementation Validation (PIV), solution design, deployment planning, and acceptance criteria.
• Design scalable OpenShift architectures covering cluster topology, compute, networking, ingress, load balancing, storage, image registry, identity integration, monitoring, logging, high availability, cluster operators and disaster recovery.
• Design and implement AAP solutions including automation controller, private automation hub, execution environments, inventories, projects, credentials, job templates, workflows, schedules, and role-based access controls.
• Prepare high-level and low-level technical design documents, implementation runbooks, deployment checklists, text plans, handover documentation and capturing technical issues for future reference.
• Act as Project Technical Lead when required, contributing technical scope definition, implementation approach, assumptions, dependencies, risks, and man-day estimate for pre-sales and project teams.
• Ensure project completion within agreed timelines, coordinating closely with

project managers.

Technical Support and Incident Management:

• Provide advanced technical support for OpenShift and Ansible Automation Platform environments, including remote and onsite troubleshooting for production, UAT, and disaster recovery environments.
• Diagnose and resolve complex issues involving Kubernetes workloads, cluster operators, networking, DNS, ingress, certificates, storage, authentication, automation execution, and integration points.
• Lead incident investigation, root cause analysis, corrective actions, and technical problem management activities for high-severity customer issues.
• Plan and execute platform lifecycle activities such as OpenShift upgrades, operator upgrades, security remediation, AAP upgrades, backup validation, and health checks in accordance with approved change procedures.
• Ensure incident updates, service records, and technical findings are documented accurately and in a timely manner to support contractual Service Level Agreements (SLAs).

Platform Engineering, Automation and Integration:

• Develop, test, maintain, and support Ansible playbooks, roles, collections, inventories, execution environments, and automation workflows using secure, reusable, and version-controller practices.
• Integrate AAP with enterprise platforms and services such as Git repositories, CI/CD tools, ITSM systems, VMWare, Linux, cloud platforms, APIs, databases, monitoring tools, and identity services.
• Support container application onboarding by providing guidance on image build practices, container registries, namespaces, RBAC, resource management, persistent storage, network policies, and day-2 operations.
• Apply infrastructure-as-code and DevOps practices using Git, YAML, jinja2, Ansible, Terraform or equivalent tools, while maintaining appropriate peer review, testing, documentation, and change control.
• Support security and operational resilience through least-privilege access, secrets management, certificate lifecycle management, auditability, backup and recovery validation, capacity monitoring, and performance optimization.

Technical Leadership and Knowledge Sharing:

• Conduct technical workshops, solution walkthroughs, demonstrations, and knowledge-transfer sessions for customers and internal technical teams.
• Provide technical guidance and escalation support to Level 1 and Level 2 engineers, promoting consistent support practices and faster issue resolution.
• Work closely with cross-functional teams, technology partners, and Red Hat support where required to ensure timely resolution of complex technical issues.
• Stay current with Red Hat product updates, Kubernetes ecosystem developments, automation practices, and relevant industry standards; recommend practical improvements to services and delivery methods.
• Contribute reusable templates, automation content, reference architectures, troubleshooting guides, and lessons learned to the team knowledge base.

Qualifications: Degree in Information Technology, Computer Science, Engineering, or

an equivalent related field.

Relevant Industry Experience: Minimum of 5 years of related working experience in an IT environment, or technical consulting. Candidates with 5 or more years of customer facing OpenShift, Kubernetes, or automation delivery experience are preferred.

Technical Expertise:

• Hands-on experience with Red Hat OpenShift and Kubernetes, including cluster administration, core control plane concepts, worker nodes, namespaces/projects, operators, application deployment, resource management, and troubleshooting.
• Strong knowledge of container technologies and runtime concepts, including Docker or Podman, CRI-O, container images, image registries, image security, and container build practices.
• Hands-on experience with Ansible and Ansible Automation Platform, including playbooks, roles, collections, inventories, credentials, projects, job templates, workflows, execution environments, automation hub, and API or webhook integration.
• Good Linux administration skills, particularly Red Hat Enterprise Linux or compatible distributions, including system services, package management, filesystem and storage administration, performance analysis, security hardening, and troubleshooting.
• Sound networking knowledge, including TCP/IP, DNS, NTP, VLANs, load balancing, ingress, routing, proxy configuration, firewall concepts, certificates/TLS, and network troubleshooting.
• Experience with OpenShift infrastructure integrations such as storage (CSI, ODF/Ceph, NFS, SAN/NAS), virtualization (VMware vSphere, KVM, or equivalent), identity services (LDAP, Active Directory, SSO), and enterprise backup solutions.
• Familiarity with observability and logging technologies such as Prometheus, Grafana, Alert manager, Loki, Elasticsearch, Open Telemetry, or equivalent tools.
• Knowledge of high availability, multi-tenancy, backup and recovery, disaster recovery, capacity planning, security governance, and operational readiness for enterprise platform environments.
• Experience with source control, CI/CD, and GitOps tools such as GitLab, Bitbucket, GitHub, Jenkins, Argo CD, Tekton, or equivalent tools is an advantage.
• Knowledge of cloud platforms such as AWS, Microsoft Azure, Google Cloud, or Red Hat OpenShift cloud services is an advantage.

Preferred Experience:

• Experience delivering OpenShift and AAP solution in regulated, financial services, enterprise, or multi-team environments.
• Exposure to service mesh technologies such as Red Hat OpenShift Service Mesh, lstio, or related traffic-management solutions.
• Experience with infrastructure provisioning or configuration tools such as Terraform, Red Hat Satellite, VMware automation, REST APIs, Bash, or Python scripting.
• Experience working directly with customers to facilitate workshops, present technical designs, manage technical risks, and support project acceptance.

Certifications:

Preferably with one or more certifications below:

• Red Hat Certified System Engineer (RHCE)
• Red Hat Certified Specialist in OpenShift or OpenShift-related certification
• Red Hat Certified Specialist in Ansible Automation Platform or automation-related certification
• Red Hat Certified Specialist in High Availability Clustering
• Red Hat Certified Specialist in Deployment and Systems Management
• Relevant Kubernetes, infrastructure-as-code, or DevOps certifications

Additional Skills: Strong communication and problem-solving skills, with the ability to explain complex technical concepts clearly to both technical and non-technical stakeholders. work independently. Proactive with a positive attitude.