Associate, Sales Support (Mandarin Speaker)

Concentrix; Kuala Lumpur; On-site; MYR 33,480 - 50,220; Full time

Job summary

Concentrix is seeking an Associate, Sales Support in Kuala Lumpur, Malaysia. This role requires a Mandarin speaker to provide administrative support, including order processing and managing client information. Responsibilities include analyzing account information, ensuring accuracy in databases, and handling queries professionally. Proficiency in Microsoft Excel is essential. Join a team focused on enhancing client-oriented service while maintaining high standards in documentation and processes.

Qualifications

• Understanding of sales processes and document management.
• Ability to prioritize tasks and attention to detail.

Responsibilities

• Provide administrative support to sales teams.
• Assist with order processing and research.
• Update account information and maintain database integrity.
• Handle external and internal queries professionally.
• Conduct quality assurance checks on documentation.

Skills

Mandarin proficiency

Microsoft Excel proficiency

Administrative support

Client-oriented service

Job description

Job Title

Associate, Sales Support (Mandarin Speaker)

Job Description

The Associate, Sales Support is responsible for providing essential administrative support to the internal and external sales teams, allowing them to focus on sales activities. This position assists with order processing, sales contract research, price quotations, and document management while adhering to established processes related to quotations, bookings, and invoicing. Additionally, the role requires a basic understanding of product offerings and moderate proficiency in Microsoft Excel to effectively support sales initiatives and customer needs.

Responsibilities

• Review and update account information through online research and internal tools.
• Ensure accuracy of account contact details.
• Maintain integrity of client information in database systems to ensure data accuracy and reliability.
• Update and manage Excel spreadsheets as needed to track information.
• Handle external and internal queries professionally and promptly to promote a client‑oriented service approach.
• Conduct quality assurance self‑checks on documentation and processes to maintain high standards and accuracy.
• Prioritize tasks to meet assigned deadlines consistently, paying attention to detail to achieve quality outcomes.