Associate Product Manager

The Access Group; Kuala Lumpur; Hybrid; MYR 54,000 - 82,000; Full time

Benefits offered by this job

25 days leave

Health contribution

Charity days

Job summary

The Access Group in Kuala Lumpur is seeking an Associate Product Manager to join our integrations team. You will collaborate with stakeholders across UK, Malaysia, and New Zealand to keep critical integration workflows moving.

You will triage issues, support sprint planning, and contribute to the roadmap while leveraging AI tools to boost productivity and delivery speed. This is a high-visibility role in a fast-moving, globally distributed team.

Qualifications

• Early-career experience in Product, Business Analysis, or Technical Support.

Responsibilities

• Manage and prioritise incoming issues by triaging bugs, analysing logs, and coordinating with engineering for timely resolution.
• Support delivery processes including sprint planning, documentation maintenance, BAU operations, and cross-functional collaboration across regions.
• Contribute to the integration roadmap through discovery, scoping, grooming, monitoring partner/API changes, and managing customer feedback and escalations.
• Assist with GTM preparation, post-release measurement, and use AI tools to enhance productivity, quality, and speed.

Skills

Product management

Agile delivery

APIs / integrations

Analytical ability

Cross-functional communication

Ownership

Job description

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.

Position Summary

The Access Group is looking for a driven Associate Product Manager to join our integrations team in KL. This is a high-visibility role at the centre of a fast-moving, globally distributed team — working directly with stakeholders across the UK, Malaysia, and New Zealand to keep critical integration workflows moving.

• Manage and prioritise incoming issues by triaging bugs, analysing logs, and coordinating with engineering for timely resolution.
• Support delivery processes including sprint planning, documentation maintenance, BAU operations, and cross‑functional collaboration across regions.
• Contribute to the integration roadmap through discovery, scoping, grooming, monitoring partner/API changes, and managing customer feedback and escalations.
• Assist with GTM preparation, post‑release measurement, and use AI tools to enhance productivity, quality, and speed.

Key performance indicators

• Assess and prioritise defects with speed and accuracy while providing clear, complete, and frequent updates to stakeholders.
• Drive effective delivery through strong sprint planning, thoughtful injection decisions, clear requirements for engineering, and proactive identification/escalation of platform or API changes.
• Handle customer and internal escalations with sound prioritisation and responsiveness, maintaining positive cross‑team collaboration and alignment.
• Demonstrate productivity gains by using AI tools effectively and consistently contributing high‑quality input that supports efficient engineering execution.

Your skills and experiences might also include

• Brings early‑career experience in Product, Business Analysis, or Technical Support, with familiarity in agile delivery and optional exposure to APIs, integrations, or eCommerce/WMS platforms.
• Demonstrates strong analytical ability, confident cross‑functional communication, and proactive ownership - comfortable managing multiple priorities and using AI tools daily to work smarter.
• Skilled at cutting through ambiguity, solving problems quickly, and operating with urgency when needed.
• Shows a curious, adaptable, detail‑oriented mindset, thriving in fast‑paced environments and consistently taking accountability for deliverables.

What are we all about

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid‑sized organisations in commercial and non‑profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high‑performing culture where everyone feels valued, respected, and empowered to thrive.

If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for. We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you? Let’s make a difference together. Love Work. Love Life. Be You.

Hello! We are thrilled you are considering Access as your next career move. Why? Because At Access, people are at the heart of everything we do. Our people are game‑chasters, culture‑builders, life‑lovers, and free‑thinkers. We strive to create an environment where everyone feels valued, respected, and empowered to contribute their best. We believe in hiring creative, curious, and caring future ready people who bring their unique diversity and a learn‑it‑all mindset to our global team. We believe in working hard as a collective team to win with our customers, give back to the communities we represent, and celebrate successes together. We can’t wait to meet you.