Associate-Operations Optimization

AIA; Cyberjaya; On-site; MYR 45,000 - 73,000; Full time

Job summary

AIA is seeking ambitious individuals to join our data processing team in Cyberjaya. The role involves processing and cleansing client data, verifying information across systems, and assisting with ad-hoc tasks during peak periods.

Applicants should hold a Bachelor's degree, be fluent in English and Chinese, and be willing to work shifting schedules including weekends. Proficiency in Microsoft Office is essential for daily responsibilities.

Qualifications

• Bachelor's degree required.
• Fluent in English and Chinese; Mandarin/Cantonese helpful.
• Proficient with Microsoft Office applications.

Responsibilities

• Process and cleanse data transactions within required benchmarks.
• Review and verify client data across systems; rectify exceptions.
• Support other teams during surge times and ad-hoc tasks.
• Ensure on-time completion of assigned tasks and projects.
• Participate in and complete on-the-job training to qualify for processing and quality checks.
• Perform additional duties as assigned by supervisor.

Skills

Fluent English

Fluent Chinese

Microsoft Office

Teamwork

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

• Process authorized data cleansing project related transactions within the required benchmarks


• Processing & assessing of client data in various systems to verify and confirm on the correct information as per stipulated requirements. Users may need to manually process / rectify some exceptional cases. Assist other teams (volume surge/urgent task/etc.) on ad-hoc basis as and when required.


• Ensure that timeline and objectives as agreed with superior for any other assignments / projects / workarounds that may be assigned are met or exceeded.


• Ensure 100% on-time implementation of impact plans and participate / drive / contribute in team activities.


• Attend & get certified (OJT) to be qualified to commence processing and subsequently perform quality checks for the team.


• Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements.

Job Requirements

• A recognized tertiary Bachelor's Degree qualifications.


• Fluent in spoken English & Chinese. Candidate with proficiency to converse in Mandarin / Cantonese would be an added advantage. Passing SPM Chinese subject is a MUST.


• Self-motivated and proficient in Microsoft Office.


• Good commitment at work, good attitude, willing to learn.


• Able to adapt desk-bound working environment, working shift including weekend on rotation basis & able to work overtime beyond normal office hour (including weekend & public holiday).


• The role is required to follow Hong Kong working calendar.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.