Associate-Operations Optimization (Data Management) - Mandarin Support

AIA Shared Services; Cyberjaya; On-site; MYR 30,000 - 45,000; Full time

Job summary

AIA Shared Services in Cyberjaya is seeking candidates for claims data capturing, focusing on Life and Corporate Solution claims. Responsibilities include processing claims requests and performing manual data remediation for hospital bills.

The ideal candidate should be fluent in spoken English and Chinese, with a recognized diploma or degree in relevant fields. Adaptability to a desk-bound work environment and willingness to work shifts including weekends is essential.

Qualifications

• Open to Fresh Graduates or experienced candidates in Medical Claims.
• Self-motivated, customer oriented, and adaptable to a desk-bound environment.

Responsibilities

• Process data capturing for all claims requests.
• Perform hospital bills manual data remediation.
• Develop procedures for reporting and data extraction.

Skills

Data capturing

Fluent in English and Chinese

Time management

Microsoft Office

Education

Tertiary Diploma/Degree in relevant fields

Job description

About The Role

Capturing Claims Data for all claims (Life & CS) within the required benchmarks and perform manual data intervention Hospital Bill Item.

Job Responsibilities

• Process data capturing for all claims (Life & Corporate Solution) requests received as per stipulated requirements.
• Perform hospital bills manual data remediation.
• Ensure meeting individual quality, turnaround time and productivity benchmark.
• Performs other responsibilities and duties periodically assigned by immediate manager in order to meet business requirements.Validate data accuracy and liaise with relevant parties to rectify data quality.
• Develop procedures for reporting, extract, collate and populate data to reporting template.

Job Requirements

• Open to Fresh Graduate, experienced Medical Claims Assessor, experienced candidate from Lab / Nursing.
• A recognized tertiary Diploma / Degree in Biology, Biotechnology, and Medical Science, Social Science, Business Management or equivalent qualifications.
• Fluent in spoken English & Chinese. Candidate with proficiency to converse in Mandarin / Cantonese would be an added advantage. Passing SPM Chinese subject is a MUST.
• Self-motivated and customer orientated.
• Time management skills.
• Computer literate in Microsoft Office.
• Good dedication at work, good demeanor, willing to learn.
• Able to adapt desk-bound working environment, working shift including weekend on rotation basis & able to work overtime beyond normal office hour (including weekend & public holiday).
• The role is required to follow Hong Kong working calendar.