Associate - Life Claims (Support Hong Kong Markets)

AIA Shared Services; Putrajaya; On-site; MYR 50,000 - 80,000; Full time

Job summary

AIA Shared Services is seeking an Associate in Life Claims Assessment to accurately process and assess life insurance claims for the Hong Kong & Macau market. The role requires understanding medical terminology, health conditions, and policy terms, with a focus on timely, fair handling of each claim.

Ideal candidates include Health Science or Biomedical graduates, fresh graduates or those with life insurance claims experience.

Qualifications

• Degree in Health Science, Biomedical Science, Medical Science, Biotechnology, Biology or related discipline.
• Excellent analytical and critical-thinking abilities.
• Strong written and spoken communication in English; Chinese literacy preferred.

Responsibilities

• Process and assess life insurance claims in line with guidelines and quality standards.
• Ensure claims decisions are documented, transparent and traceable.
• Meet targets for quality, turnaround time, and productivity.
• Maintain knowledge of claims procedures, product terms and policy details.
• Develop technical and analytical skills to handle broader claims scope and higher authority levels.
• Communicate with empathy and professionalism in all interactions with customers.

Skills

Analytical thinking

Attention to detail

Customer focus

Bilingual (English/Chinese)

Education

Health Science / Biomedical Science degree

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About The Role

To accurately process and assess life insurance claims in accordance with company policies, service standards, and regulatory requirements. The role supports the claims operations team by ensuring efficiency, accuracy, and timeliness in claims handling for the Hong Kong and Macau markets.

Are you a Health Science or Biomedical graduate exploring a career beyond laboratory, research, or hospital settings?

This opportunity allows you to apply your understanding of medical terminology, health conditions, and clinical documentation within the life insurance industry. As an Associate in Life Claims Assessment, you will review and assess life insurance claims for the Hong Kong & Macau market, ensuring that each claim is handled accurately, fairly, and efficiently.

We Welcome

• Fresh graduates from Health Science, Biomedical Science, or closely related disciplines; or
• Experienced candidates with a background in Life Insurance Claims.

Core Responsibilities

• Process and assess life insurance claims in compliance with company guidelines, procedures, and quality standards.
• Ensure claims decisions are properly documented, transparent, and traceable.
• Meet performance expectations for quality, turnaround time, and productivity.
• Maintain a thorough understanding of claims procedures, product knowledge, and policy terms.
• Demonstrate initiative to develop technical and analytical skills to handle wider claims scope and higher authority levels.
• Exhibit a strong customer-centric mindset by ensuring empathetic, professional, and timely communication in all interactions.

Support & Continuous Improvement

• Participate in departmental or organizational initiatives that enhance claims efficiency, process quality, and customer satisfaction.
• Support knowledge sharing and contribute to a positive, collaborative team culture.
• Perform other duties or ad hoc assignments as directed by management to support business objectives.

Job Requirements

• A degree in Health Science, Biomedical Science, Medical Science, Biotechnology, Biology, or a closely related discipline; or relevant Life Claims experience
• Able to read and write Chinese and English to review documents and support claims operations for the Hong Kong & Macau market.
• Strong analytical and critical-thinking skills
• High attention to detail and accuracy
• Ability to interpret medical and policy-related information
• A customer-focused and empathetic approach
• Willingness to learn and build a long-term career in insurance claims

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.