Associate Key Account Lead, Malaysia & Singapore

CooperVision; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

CooperVision Malaysia is seeking an Associate Key Account Manager to independently manage the Malaysia and Singapore business within defined goals. You will collaborate with cross-functional teams to execute customer plans and achieve sales and marketing objectives at the store level.

You will balance strategic account management with field sales, conduct regular sales calls, build strong relationships with customers and store teams, and translate plans into measurable field results across

Qualifications

• Excellent communication, relationship-building, negotiation and presentation skills.
• Minimum 3 years of experience in Key Account Management, sales or commercial roles, preferably within an MNC.
• Proven experience in managing key customers and driving sales growth and profitability.
• Strong understanding of customer needs, market dynamics and competitive landscape.
• Demonstrated track record of delivering sales targets and business results.
• Bachelor’s degree in Business, Science, Optometry or a related discipline; an Optometry qualification or relevant optical industry background would be an advantage

Responsibilities

• Build and maintain strong, trusted relationships with assigned Key Account customers and key stakeholders at both head office and outlet levels
• Develop a thorough understanding of customers’ business needs, priorities and objectives, and identify opportunities to drive mutual and sustainable business growth.
• Develop and execute Customer Business Plans and/or Joint Business Plans in collaboration with the Head of Key Accounts, translating company and customer priorities into clear initiatives, action plans and measurable KPIs.
• Drive sales growth and account performance by identifying business opportunities, recommending appropriate solutions, and achieving agreed sales targets and commercial objectives.
• Conduct regular sales calls at assigned Key Account outlets, engaging store-level stakeholders to drive product recommendation and sales, strengthen customer relationships, and identify business opportunities
• Ensure effective execution of agreed Key Account plans and commercial initiatives at outlet level, including product launches, promotions, marketing programs and other sales activities, and take corrective actions where required.
• Serve as the key liaison between customers and internal teams, proactively communicating customer needs, resolving issues, and coordinating with relevant stakeholders to ensure effective and timely delivery of agreed products, services and initiatives
• Monitor, analyze and report account performance, including sales results, forecasts, agreed KPIs, market trends and competitor activities, while partnering with the Singapore sales team to cascade plans and ensure effective execution across relevant Singapore outlets.

Skills

Communication skills

Relationship building

Negotiation

Presentation skills

Analytical thinking

Problem solving

Independent work

Education

Bachelor’s degree

Job description

CooperVision Malaysia is seeking an Associate Key Account Manager to independently manage the Malaysia and Singapore business within defined goals. You will collaborate with cross-functional teams to execute customer plans and achieve sales and marketing objectives at the store level.

You will balance strategic account management with field sales, conduct regular sales calls, build strong relationships with customers and store teams, and translate plans into measurable field results across