Associate Director, Client Solutions - Securities Services Implementation

Standard Chartered Bank; Kuala Lumpur; Presencial; MYR 350.000 - 520.000; Jornada completa

Descripción de la vacante

Standard Chartered Global Business Services in Malaysia looks for an Associate Director, Client Solutions - Securities Services Implementation to lead delivery and governance of client solutions initiatives. You will drive outcomes with stakeholders locally and ensure alignment with strategic objectives and client expectations.

The role emphasizes collaboration with risk, control partners, and regulatory initiatives to ensure compliant, high-quality client solutions and successful platform

Responsabilidades

• Collaborate with risk and control partners locally to set tone and expectations for the FSS team.
• Provide feedback and guidance to Client Solutions team members to enhance client experience and business outcomes.
• Maintain awareness of main risks facing the Group and how the team mitigates them.
• Understand and escalate regulatory and compliance initiatives related to the FSS business in a timely manner.

Descripción del empleo

Associate Director, Client Solutions - Securities Services Implementation

• Sets appropriate tone and expectations from the FSS team and works in collaboration with risk and control partners locally
• Actively participates in on-going training and development initiatives
• Objectively provides feedback to Client Solution team members and managers, and provides guidance, when necessary, to enhance client experience and business outcome.

• Proactively maintains an awareness and understanding of the main risks facing the Group and the role the individual and the team play in managing them.
• Ensures all regulatory and compliance initiatives surrounding the FSS business are understood and adhered to, and escalates any concerns through management, and other channels, in a timely and effective manner

Governance

• Maintains awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Delivers ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
• Ensures the process, commercials, and necessary governance are in place to govern the roll-out of the product.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Work to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients, Financial Crime Prevention, The Right Environment.
• Effectively and collaboratively identify, escape, mitigate and resolve risk, conduct and compliance matters.

Standard Chartered Global Business Services forms a critical component, enabling superior customer service by leveraging on scale and efficiency. The centre has evolved from being a cost-effective venture for Standard Chartered Bank to becoming an integral part of its operations and one of its Centres of Excellence.

Established in 2001, it now provides a multitude of services to Standard Chartered Bank which has a 150-year history in some of the world’s most dynamic markets. The centre provides dedicated world-class technology, software and system development, information technology support services, banking operations and customer care capabilities to businesses globally.

It now houses one of the largest software development centres in Malaysia as well as the Bank’s Collective Intelligence and Command Centre, a state‑of‑the‑art facility which provides situational awareness and response capability to Standard Chartered Bank and its subsidiaries using the latest technologies for monitoring and analytics. It has a total workforce of more than 4,300 employees.

Standard Chartered Global Business Services was conferred the ICT Organisation of The Year Award in 2011 by The National ICT Association of Malaysia, making it the first Global Shared Services Centre of an international bank in Malaysia to win the prestigious award. In 2014, Standard Chartered Global Business Services was awarded the Silver Award for the Employer of Choice category in the Malaysia HR Awards organised by the Malaysian Institute of Human Resource Management.

Standard Chartered Bank’s two other global shared services centres are based in India and China.

Follow Standard Chartered Global Business Services on www.facebook.com/scgbs

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