Manager, Third Party Resilience

Standard Chartered Bank; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Standard Chartered Global Business Services in Malaysia provides critical support to Standard Chartered Bank, offering a broad range of technology, operations and resilience services. The role focuses on standardising Third-Party resilience processes across all categories and ensuring alignment with group requirements while monitoring remediation efforts.

The incumbent will drive governance, implement new controls, and coordinate with legal and regulatory bodies.

Responsibilities

• Provide SME inputs to standardise Third-Party resilience processes across all Resilience Processes and Third-Party types.
• Provide escalation point on Third Party Resilience matters for stakeholders across Resilience, 2LOD, Business and Functions.
• Engage with Resilience Process Owners to align with Group requirements and monitor remediation activities.
• Deliver appropriate culture in line with the Bank’s values and set expectations from supporting team members.
• Promote lean start-up product development mindset and drive timely programme milestones including management of financial and operational risks.
• Be a self-starter able to initiate and drive programmes and projects to completion with little management supervision.
• Monitor, review and challenge the performance of Third Party Resilience controls within Group Resilience Processes, including review and challenge of 1LOD implementation of processes and controls.
• Support design and implement new controls and metrics as required, including training to Resilience Risk and governance team for execution.
• Review and challenge Risks, Issues, Country Addenda (CA) and Dispensations raised by business and country teams.
• Oversee and challenge Third Party Resilience related issues and actions in M7 and engage with OTCR 2LOD relating to any resulting risk exposure.
• Partner with Legal to ensure all the required clauses are inserted in relevant contracts.
• Support Audit / Regulatory Inspection as required.

Job description

• Provide SME inputs to standardise Third-Party resilience processes across all Resilience Processes as well as across all Third-Party types (vendors, non-vendors and IGAs). Support standardisation of Third-Party Resilience procedures across all disciplines – Ops Res, BCM, CM, OCIR and Technology & Digital Resilience.
• Provide escalation point on Third Party Resilience matters for stakeholders across Resilience, 2LOD, Business and Functions.
• Engage with Resilience Process Owners to understand and align on Group requirements, and monitor any remediation activities as required.

• Deliver appropriate culture in line with the Bank’s values. Set appropriate expectations from supporting team members.
• Promote new thinking, creative solutions to ensure timely and effective delivery of the programme milestones including management of financial and operational risks.
• Promote lean start-up product development mindset and behaviours at scale.
• Be a self-starter who can initiate and successfully drive programmes and projects to completion with little management supervision.
• Facilitate on-the-job learning from current & previous experience by identifying and communicating transferable lessons, helping to embed these lessons, and encouraging best practice across geographies team.

• Monitor, review and challenge the performance of Third-Party Resilience controls within Group Resilience Processes, including review and challenge of 1LOD implementation of processes and controls.
• Support design and implement new controls and metrics as required, including training to Resilience Risk and governance team for execution.
• Review and challenge Risks, Issues, Country Addenda (CA) and Dispensations raised by business and country teams.
• Oversee and challenge Third Party Resilience related issues and actions in M7 and engage with OTCR 2LOD relating to any resulting risk exposure.
• Partner with Legal to ensure all the required clauses are inserted in relevant contracts.
• Support Audit / Regulatory Inspection as required.

Unlock job insights

Standard Chartered Global Business Services forms a critical component, enabling superior customer service by leveraging on scale and efficiency. The centre has evolved from being a cost-effective venture for Standard Chartered Bank to becoming an integral part of its operations and one of its Centres of Excellence.

Established in 2001, it now provides a multitude of services to Standard Chartered Bank which has a 150-year history in some of the world’s most dynamic markets. The centre provides dedicated world-class technology, software and system development, information technology support services, banking operations and customer care capabilities to businesses globally.

It now houses one of the largest software development centres in Malaysia as well as the Bank’s Collective Intelligence and Command Centre, a state-of-the-art facility which provides situational awareness and response capability to Standard Chartered Bank and its subsidiaries using the latest technologies for monitoring and analytics. It has a total workforce of more than 4,300 employees.

Standard Chartered Global Business Services was conferred the ICT Organisation of The Year Award in 2011 by The National ICT Association of Malaysia, making it the first Global Shared Services Centre of an international bank in Malaysia to win the prestigious award. In 2014, Standard Chartered Global Business Services was awarded the Silver Award for the Employer of Choice category in the Malaysia HR Awards organised by the Malaysian Institute of Human Resource Management.

Standard Chartered Bank’s two other global shared services centres are based in India and China.

Follow Standard Chartered Global Business Services on www.facebook.com/scgbs

Standard Chartered Global Business Services forms a critical component, enabling superior customer service by leveraging on scale and efficiency. The centre has evolved from being a cost-effective venture for Standard Chartered Bank to becoming an integral part of its operations and one of its Centres of Excellence.

Established in 2001, it now provides a multitude of services to Standard Chartered Bank which has a 150-year history in some of the world’s most dynamic markets. The centre provides dedicated world-class technology, software and system development, information technology support services, banking operations and customer care capabilities to businesses globally.

It now houses one of the largest software development centres in Malaysia as well as the Bank’s Collective Intelligence and Command Centre, a state-of-the-art facility which provides situational awareness and response capability to Standard Chartered Bank and its subsidiaries using the latest technologies for monitoring and analytics. It has a total workforce of more than 4,300 employees.

Standard Chartered Global Business Services was conferred the ICT Organisation of The Year Award in 2011 by The National ICT Association of Malaysia, making it the first Global Shared Services Centre of an international bank in Malaysia to win the prestigious award. In 2014, Standard Chartered Global Business Services was awarded the Silver Award for the Employer of Choice category in the Malaysia HR Awards organised by the Malaysian Institute of Human Resource Management.

Standard Chartered Bank’s two other global shared services centres are based in India and China.

Follow Standard Chartered Global Business Services on www.facebook.com/scgbs