Business Manager, Coverage Banking Malaysia

Standard Chartered Bank; Kuala Lumpur; Presencial; MYR 180.000 - 260.000; Jornada completa

Descripción de la vacante

Standard Chartered Global Business Services in Malaysia is seeking a Business Manager, Coverage Banking Malaysia to lead strategic country initiatives and oversee sales planning and enablement. The role emphasizes CRM & Sales Enablement platform deployments, pipeline accuracy, and account planning alignment with business priorities.

You will manage regular pipeline reviews, wallet-share analyses for Platinum and Gold clients, and drive timely call reporting and adoption of global tools in

Formación

• Lead select strategic initiatives in the country, in line with business priorities (e.g. operating model changes/ restructuring, RWA optimisation).
• Support and represent the country for the execution and tracking of business-related CC group or local projects (e.g. CRM & Sales Enablement Platform releases, remediation efforts).
• Manage regular pipeline meetings (materials, actions and notes). Ensure pipeline is up to date and reflects an accurate picture of business momentum.
• Oversee Account Plan regular updates and quality. Review Platinum and Gold client lists on a regular basis in conjunction with Segment heads to ensure effective coverage and tracking against objectives: key commercial opportunities, C-suite engagement and realisation of financial aspirations.
• Ensure accurate wallet share information are available for Platinum and Gold clients (based on Coalition), steer frontline to use this information (e.g. for account plans)
• Ensure teams are uploading call reports in a timely manner.
• Support in the country the deployment and adoption of global tools (CRM, sales analytics, etc). Consolidate sales feedback for the global teams.
• Manage CRM static data maintenance, i.e. change in client segment, client group tagging, RM changes and group creation.
• Coordinate with CRMx Program Leadership on product roadmap delivery schedules and be familiar with the capabilities, to assist and aid in the go-live launches (as appropriate.)
• Participate in Quarterly Product, Tooling and Analytics updates with the CRMx Program and assist in the outreach with Frontline (as appropriate.)

Responsabilidades

• Lead select strategic initiatives in the country, in line with business priorities (e.g. operating model changes/ restructuring, RWA optimisation).
• Support and represent the country for the execution and tracking of business-related CC group or local projects (e.g. CRM & Sales Enablement Platform releases, remediation efforts).
• Manage regular pipeline meetings (materials, actions and notes). Ensure pipeline is up to date and reflects an accurate picture of business momentum.
• Oversee Account Plan regular updates and quality. Review Platinum and Gold client lists on a regular basis in conjunction with Segment heads to ensure effective coverage and tracking against objectives: key commercial opportunities, C-suite engagement and realisation of financial aspirations.
• Ensure accurate wallet share information are available for Platinum and Gold clients (based on Coalition), steer frontline to use this information (e.g. for account plans)
• Ensure teams are uploading call reports in a timely manner.
• Support in the country the deployment and adoption of global tools (CRM, sales analytics, etc). Consolidate sales feedback for the global teams.
• Manage CRM static data maintenance, i.e. change in client segment, client group tagging, RM changes and group creation.
• Coordinate with CRMx Program Leadership on product roadmap delivery schedules and be familiar with the capabilities, to assist and aid in the go-live launches (as appropriate.)
• Participate in Quarterly Product, Tooling and Analytics updates with the CRMx Program and assist in the outreach with Frontline (as appropriate.)

Descripción del empleo

Business Manager, Coverage Banking Malaysia

Project management

• Lead select strategic initiatives in the country, in line with business priorities (e.g. operating model changes/ restructuring, RWA optimisation).


• Support and represent the country for the execution and tracking of business-related CC group or local projects (e.g. CRM & Sales Enablement Platform releases, remediation efforts).

Sales planning and enablement

• Manage regular pipeline meetings (materials, actions and notes). Ensure pipeline is up to date and reflects an accurate picture of business momentum.


• Oversee Account Plan regular updates and quality. Review Platinum and Gold client lists on a regular basis in conjunction with Segment heads to ensure effective coverage and tracking against objectives: key commercial opportunities, C-suite engagement and realisation of financial aspirations.


• Ensure accurate wallet share information are available for Platinum and Gold clients (based on Coalition), steer frontline to use this information (e.g. for account plans)


• Ensure teams are uploading call reports in a timely manner.


• Support in the country the deployment and adoption of global tools (CRM, sales analytics, etc). Consolidate sales feedback for the global teams.


• Manage CRM static data maintenance, i.e. change in client segment, client group tagging, RM changes and group creation.


• Coordinate with CRMx Program Leadership on product roadmap delivery schedules and be familiar with the capabilities, to assist and aid in the go-live launches (as appropriate.)


• Participate in Quarterly Product, Tooling and Analytics updates with the CRMx Program and assist in the outreach with Frontline (as appropriate.)

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Standard Chartered Global Business Services

Standard Chartered Global Business Services forms a critical component, enabling superior customer service by leveraging on scale and efficiency. The centre has evolved from being a cost-effective venture for Standard Chartered Bank to becoming an integral part of its operations and one of its Centres of Excellence.

Established in 2001, it now provides a multitude of services to Standard Chartered Bank which has a 150-year history in some of the world’s most dynamic markets. The centre provides dedicated world-class technology, software and system development, information technology support services, banking operations and customer care capabilities to businesses globally.

It now houses one of the largest software development centres in Malaysia as well as the Bank’s Collective Intelligence and Command Centre, a state-of-the-art facility which provides situational awareness and response capability to Standard Chartered Bank and its subsidiaries using the latest technologies for monitoring and analytics. It has a total workforce of more than 4,300 employees.

Standard Chartered Global Business Services was conferred the ICT Organisation of The Year Award in 2011 by The National ICT Association of Malaysia, making it the first Global Shared Services Centre of an international bank in Malaysia to win the prestigious award. In 2014, Standard Chartered Global Business Services was awarded the Silver Award for the Employer of Choice category in the Malaysia HR Awards organised by the Malaysian Institute of Human Resource Management.

Standard Chartered Bank’s two other global shared services centres are based in India and China.

Follow Standard Chartered Global Business Services on www.facebook.com/scgbs