Assistant Supervisor (Sunway Carnival)

6ixty 8ight Creative Fashions Sdn Bhd; Seberang Perai; On-site; MYR 54,000 - 90,000; Full time

Job summary

6ixty 8ight Creative Fashions Sdn Bhd in Malaysia is seeking an experienced retail store manager to lead daily operations, drive sales and achieve KPI targets.

You will coach the team, optimize visual merchandising, manage schedules, monitor stock, handle customer issues and ensure a high standard of service and company image.

Qualifications

• A minimum of 2-3 years’ experience working in a retail environment.
• Proven experience in a retail management or supervisory role.
• Strong leadership and communication skills.

Responsibilities

• Direct store team to drive and achieve sales target and store KPI.
• Develop sales plans to maximize business opportunities and utilize stock, promotions and resources.
• Monitor sales performance daily, weekly and monthly and implement turnaround strategies.
• Review staff schedules to ensure coverage for customer service, replenishment and VM standards.
• Analyze sales and inventory to optimize selling space and profitability.
• Handle customer complaints effectively and ensure satisfaction.
• Provide training on product knowledge and VM standards to uphold company image.
• Ensure appropriate product displays according to VM guidelines.
• Lead by example to reduce staff turnover and provide coaching and feedback.
• Monitor and enforce policies (dress code, cashier process, shrinkage) and staff discipline.
• Deliver attendance management and control store expenditures to stay within budget.
• Hold daily briefings to communicate targets and company information.

Skills

Leadership

Communication

Time management

Organizational skills

Customer focus

Job description

Direct store team to drive and achieve sales target and store KPI.

Develop sales plans to maximize business opportunities. Utilize all allocated stock, promotions and resources to best support delivery of store sales budgets.

Monitor sales performance on a daily, weekly, and monthly basis to ensure shortfalls to budget are quickly identified and a turnaround strategy identified and implemented.

Review employee working schedules to ensure appropriate shop floor coverage to complete all tasks including customer service, replenishment and implement visual standards and to maximize sales.

Analyze sales and inventory to optimize selling space to obtain maximum profitability.

Handle customer complaints effectively and ensure customer satisfaction.

Provide training to the team on product knowledge including fabric, material used, features and benefits as well as VM standards to upkeep the company image and attract customers.

Ensure appropriate display of products according to the VM guidelines and requirements.

Ensure staff are motivated and committed to reducing staff turnover rate.

Lead by example and create a climate of high-quality feedback, coaching and development.

Train, develop and evaluate the store team and provide frequent coaching, feedback and recognition. Provide appropriate training programs according to different needs of colleagues and help set target and KPI for them.

Monitor and enforce all corporate policies and procedures in place (e.g. dress code, cashier process, shrinkage etc.) and strengthen staff discipline and responsibility.

Provide suggestions and solutions to solve all problems encountered in store.

Deliver effective attendance management in store.

Manage store expenditures at a micro level, ensuring systems, procedures, and guidelines are adhered to bringing costs in on budget each month.

Monitor inventory level and stock take, identify discrepancies and take action to improve results.

Hold daily briefings to explain targets and provide company information to the team.

REQUIREMENTS:

A minimum of 2-3 years’ experience working in a retail environment.

Proven experience in a retail management or supervisory role.

Strong leadership and communication skills.

Ability to handle multiple tasks and work under pressure.

Customer-oriented mindset.

Excellent organizational and time management skills.