Assistant Store Manager/ Store Manager (Johor Bahru)

CHAGEE (M) SDN. BHD. (Retail); Johor Bahru; On-site; MYR 54,000 - 90,000; Full time

Benefits offered by this job

Basic plus fixed allowance & Incentive

On-job Training & Development Provided

Career Advancement based on on-job  性能

Job summary

CHAGEE (M) SDN. BHD. (Retail) is seeking an Assistant Store Manager/Store Manager for our Johor Bahru outlet. You will lead front-line service, brew beverages per in-house recipe, and ensure high standards of quality and customer experience.

Responsibilities include staff planning, hiring, inventory control, cash handling, cost management, and achieving sales targets while maintaining outlet standards and cleanliness.

Qualifications

• Candidate must possess at least SPM certification.
• Have prior working experience responsible on F&B outlet.
• Able to work as a team to achieve outlet target and ensure smooth outlet process.
• Self-discipline and self-driven to keep up-to-date knowledge and skillset to fulfil task on outlet operations.
• Possess own transportation and willing to travel.

Responsibilities

• Manage and brew beverages based on in-house recipe.
• Conduct Quality Control tests and ensure beverages are prepared as per recipe.
• Forecast and set sales targets with actions to meet targets.
• Plan and manage outlet staff, prepare weekly schedules, ensure sufficient staffing.
• Source, hire and train new outlet staff to meet staffing requirements.
• Manage outlet inventory and ensure sufficient stock for daily sales.
• Handle receipts including cash, card payments and e-wallets; ensure no missing payments.
• Monitor outlet costing including raw material and staff costs; ensure profitability targets.
• Ensure outlet operation guides are adhered to by staff.
• Provide best customer experience and handle complaints adequately.
• Monitor and maintain outlet appearance, equipment and maintenance when needed.

Skills

Teamwork

Self-discipline

Education

SPM certification

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Assistant Store Manager/ Store Manager (Johor Bahru)

We are looking for Assistant Store Manager/ Store Manager for our outlet at Johor Bahru. At CHAGEE, we believe that all outlet staff is the bloodline of the company as they are the front-liner who bring the up most services and product to satisfy the needs of all CHAGEE's customers. Candidate is expected to understand and fulfill task relevant to operate a food & beverage outlet.

Expected to work at highest standard at all time to ensure outlets product and service quality.

Manage and to brew the beverage based out in-house recipe.

Conduct Quality Control test and ensure beverages are prepared as per recipe provided and taste as usual.

Forecast and set sales target with actions in place to meet sales target set.

Plan and manage outlets staff force, prepare weekly work schedule and ensure sufficient staff in place to meet operational requirements.

Sourcing, hiring, and training of new outlets staff to meet outlet’s staffing requirement.

Manage outlets inventory, ensure sufficient inventory in place to meet daily sales made.

Manage all receipts of outlets, includes cash, card payment and e-wallet payment. Ensure no missing payments for all sales made and safe keep cash received.

Manage and monitor outlets costing, including raw material costing, staff costing, and other utilities cost and expenses, ensure outlet meet profitability target set.

Ensure outlet operation guide is adhere to by outlet and staff at all time.

Ensure best customer experience provided to all outlet customers, and handle issues and complaint raised by customers adequately.

Monitor and maintain outlet outlook & cleanliness and equipment, arrange for necessary maintenance if needed.

Required to participate in operational process, including preparation of beverages, handle casher position and any other relevant task of outlets.

Requirements

• Candidate must possess at least SPM certification.
• Have prior working experience responsible on F&B outlet.
• Able to work as a team to achieve outlet target and ensure smooth outlet process.
• Self-discipline and self-driven to keep up-to-date knowledge and skillset to fulfil task on outlet operations.
• Possess own transportation and willing to travel.

Benefits

• Basic plus fixed allowance & incentives provided
• On-job Training & Development Provided
• Career Advancement based on candidate on-job performance