Assistant Store Manager (KL Gateway Mall)

eco-shop Malaysia; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Job summary

Eco-Shop Malaysia in Kuala Lumpur is seeking an Assistant Store Manager for the KL Gateway Mall to supervise daily store operations and stock integrity.

You will be updating GTN, applying FIFO, and reporting issues. The role oversees 10-15 staff, schedule management, KPIs, and customer service while handling admin duties, maintenance, and cash processes.

Qualifications

• SPM/ Diploma/ Degree required
• Fluent in English and Bahasa Malaysia
• Strong staff management skills
• Familiar with scheduling and inventory processes
• Experience as PIC is a plus

Responsibilities

• Maintain accurate stock levels by updating GTN and reporting issues via Stock Adjustments
• Apply FIFO storage method and verify quantity changes via Transfer Notes
• Oversee staff scheduling, KPIs, sales targets, customer service and disciplinary actions
• Coordinate overtime and recruitment reporting to Area Manager
• Lead 10-15 staff and manage daily store operations at KL Gateway Mall
• Handle admin tasks including E-Ticketing for stock requests and portal feedback
• Supervise store maintenance, fire extinguisher upkeep, and daily cleanliness
• Oversee cash handling, deposits, BJH reports with Area Manager, and utility bill reviews

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Assistant Store Manager (KL Gateway Mall)

Ensure accurate stock management by updating the Goods Transfer Note (GTN) in advance, recording product issues with Stock Adjustments, and verifying quantity changes via Transfer Notes.

Follow the First In, First Out (FIFO) method for stock storage, and promptly report any issues to the Area/Assistant Area Manager.

Oversee staff scheduling, ensure completion of daily task and monitor Key Performance Indicators (KPIs), including sales targets, customer service and disciplinary actions.

Coordinate staff overtime schedules and manage recruitment reporting to the Area Manager.

Able to leads 10- 15 employees.

(C) STORE OPERATIONS MANAGEMENT

Execute daily tasks using relevant apps provided, ensuring proper arrangement of items, managing supplier deliveries, and handling damaged goods.

Complete administrative duties, including E-Ticketing for stock requests and submitting feedback forms via portal.

(D) STORE MAINTENANCE

Oversee store maintenance, fire extinguisher management, and ensure daily cleanliness and tidiness.

(E) CASH MANAGEMENT

Oversee cash management by ensuring safe deposits are accurate and handling Daily Sales Form (BJH) reports with Area/Assistant Area Manager.

Manage utility bills and perform daily reviews of the cashier’s logbook for transaction accuracy.

Requirements:

Candidates must possess at least an SPM/Diploma/Degree.

Proficient in both English and Bahasa Malaysia.

Skilled in staff management, as this position involves managing the store team.

Familiar with operational processes, such as work scheduling and inventory management.

Experience as a Person-In-Charge (PIC) in previous employment is an advantage.

Willing to work at Eco-Shop in KL Gateway Mall.

Possess more than 2 years of experience in the retail or similar industry.