Assistant Sales Manager, PF-i

RHB Banking Group; Selangor; On-site; MYR 56,000 - 89,000; Full time

Job summary

RHB Banking Group in Malaysia seeks a target-driven Sales & Customer Service professional to actively solicit and promote Personal Financing Islamic (PFi) products and cross-sell banking services. You will build relationships with new-to-bank customers and maintain high service standards.

With at least 5 years in sales or customer service, you will plan proactive sales efforts, meet individual targets, adhere to compliance, and contribute to group objectives in a fast-paced environment.

Qualifications

• Bachelor’s Degree in any related field.
• Minimum 5 year of experience in sales and customer service.
• Strong selling and negotiation skills.
• Excellent interpersonal skills with a service-oriented mindset.
• Demonstrates initiative, perseverance, and passion in a fast-paced environment.

Responsibilities

• Actively solicit and promote sales of Personal Financing Islamic (PFi) products.
• Achieve individual sales targets and contribute to the overall Group sales objectives.
• Prepare and proactively execute sales plans for potential customers through internal marketing initiatives and self-generated leads.
• Schedule appointments, conduct sales visits, and engage early with new-to-bank customers to build lasting relationships.
• Perform cross-selling of other retail banking products such as ASB Financing, Personal Financing, Credit Cards, and other offerings.
• Deliver a high standard of customer experience consistent with the Bank’s quality and service standards.
• Address customer inquiries promptly and professionally to ensure satisfaction and retention.
• Adhere strictly to all Bank policies, procedures, and regulatory requirements.
• Uphold and protect the Bank’s image, reputation, and brand integrity.
• Ensure that the sales centre is maintained to meet the Bank’s quality and operational standards.
• Support operational efficiency by ensuring proper documentation, process accuracy, and compliance.

Skills

Sales

Customer service

Negotiation

Interpersonal skills

Communication skills

Self-motivated

Education

Bachelor's degree

Tools

Basic computer skills

Job description

• Actively solicit and promote sales of Personal Financing Islamic (PFi) products.


• Achieve individual sales targets and contribute to the overall Group sales objectives.


• Prepare and proactively execute sales plans for potential customers through both internal marketing initiatives and self-generated leads.


• Schedule appointments, conduct sales visits, and engage early with new-to-bank customers to build lasting relationships.


• Perform cross-selling of other retail banking products such as ASB Financing, Personal Financing, Credit Cards, and other relevant offerings.

Sales

• Actively solicit and promote sales of Personal Financing Islamic (PFi) products.


• Achieve individual sales targets and contribute to the overall Group sales objectives.


• Prepare and proactively execute sales plans for potential customers through both internal marketing initiatives and self-generated leads.


• Schedule appointments, conduct sales visits, and engage early with new-to-bank customers to build lasting relationships.


• Perform cross-selling of other retail banking products such as ASB Financing, Personal Financing, Credit Cards, and other relevant offerings.

Customer Service

• Deliver a high standard of customer experience consistent with the Bank’s quality and service standards.


• Address customer inquiries promptly and professionally to ensure satisfaction and retention.

Compliance

• Adhere strictly to all Bank policies, procedures, and regulatory requirements.


• Uphold and protect the Bank’s image, reputation, and brand integrity at all times.

Operations

• Ensure that the sales centre or sales hub is maintained to meet the Bank’s quality, image, and operational standards.


• Support operational efficiency by ensuring proper documentation, process accuracy, and compliance in daily activities.

Requirements

• Bachelor’s Degree in any related field.


• Minimum 5 year of experience in sales and customer service.


• Relevant licenses for the portfolio.


• Highly motivated, success-driven, self-initiated, and able to work with minimal supervision.


• Comfortable engaging with people and taking personal responsibility for delivering results.


• Strong selling and negotiation skills.


• Excellent interpersonal skills with a service-oriented mindset.


• Demonstrates initiative, perseverance, and passion in a fast-paced, demanding environment.


• Ability to relate and connect with the local community.


• Good communication skills.


• Basic understanding of finance and banking products.


• Basic computer skills.