ASSISTANT RETAIL MANAGER - DUNGUN

Battery4U; Dungun; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

Bonus system

Job summary

Jora Malaysia is seeking a focused retail operations candidate to assist daily store activities and ensure smooth multi-branch management. The role includes staffing, training, scheduling, and guiding the team to achieve targets while maintaining excellent customer service.

You will analyse sales trends, manage stock, prepare performance reports, and support budgeting tasks. This position emphasizes initiative, reliability, and strong communication within a dynamic retail environment.

Qualifications

• Positive working attitude, willingness to learn, and responsibility.
• Ability to lead a team and maintain high customer service standards.
• Experience with stock management and daily store operations.

Responsibilities

• Assist with the daily operations of the retail store.
• Oversee daily operations to ensure smooth running and adequate staffing in all branches.
• Support recruitment, training, and supervision of retail staff.
• Schedule and delegate tasks effectively to team members.
• Motivate and guide the team to meet performance targets.
• Ensure shopkeepers and riders are well-trained and follow SOPs.
• Maintain a high standard of customer service at all times.
• Handle customer complaints and inquiries promptly and professionally.
• Help develop strategies to improve customer satisfaction and retention.
• Assist with stock management, including ordering, receiving, and tracking inventory.
• Analyse sales data and trends to meet sales targets.
• Prepare reports on sales, performance, and operational matters.
• Assist the Retail Manager with budgeting and financial tasks.
• Maintain accurate records of staff attendance, inventory, and sales.
• Provide departmental reports and manage scheduling.
• Participate in daily, weekly, and monthly meetings, including report preparation and reward systems based on targets.
• Undertake ad-hoc duties and special projects as assigned by top management.

Skills

Customer service

Team leadership

Stock management

Sales analysis

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Innovative, fun, and energetic environment

Bonus and rewards system create a fair working culture

Freely to voice out and show your creative and innovative idea

We need you to......

Key Responsibilities:

• Assist with the daily operations of the retail store.
• Oversee daily operations to ensure smooth running and adequate staffing in all branches.
• Support recruitment, training, and supervision of retail staff.
• Schedule and delegate tasks effectively to team members.
• Motivate and guide the team to meet performance targets.
• Ensure shopkeepers and riders are well-trained and follow company SOPs and policies.
• Maintain a high standard of customer service at all times.
• Handle customer complaints and inquiries promptly and professionally.
• Help develop strategies to improve customer satisfaction and retention.
• Assist with stock management, including ordering, receiving, and tracking inventory.
• Analyse sales data and trends to meet sales targets.
• Prepare reports on sales, performance, and operational matters.
• Assist the Retail Manager with budgeting and financial tasks.
• Maintain accurate records of staff attendance, inventory, and sales.
• Provide departmental reports and manage scheduling.
• Participate in daily, weekly, and monthly meetings, including report preparation and reward systems based on targets.
• Undertake ad-hoc duties and special projects as assigned by top management.

We need someone who has a positive working attitude, wiling to learn new things, creatively and responsible.