ASSISTANT RETAIL MANAGER - ALOR SETAR

Battery4U; Alor Setar; On-site; MYR 20,000 - 30,000; Full time

Benefits offered by this job

Bonus rewards

Innovative environment

Voice ideas

Job summary

Battery4U in Kedah, Malaysia is seeking a proactive Retail Operations Associate to support daily store operations and staff management. You will help recruit, train, and supervise retail staff while ensuring smooth store performance across branches.

You will also analyze sales data, manage stock, prepare reports, and contribute to budgeting and meetings. A positive attitude and willingness to learn are essential to drive customer satisfaction and retention.

Responsibilities

• Assist with the daily operations of the retail store.
• Oversee daily operations to ensure smooth running and adequate staffing in all branches.
• Support recruitment, training, and supervision of retail staff.
• Schedule and delegate tasks effectively to team members.
• Motivate and guide the team to meet performance targets.
• Ensure shopkeepers and riders are well-trained and follow company SOPs and policies.
• Maintain a high standard of customer service at all times.
• Handle customer complaints and inquiries promptly and professionally.
• Help develop strategies to improve customer satisfaction and retention.
• Assist with stock management, including ordering, receiving, and tracking inventory.
• Analyse sales data and trends to meet sales targets.
• Prepare reports on sales, performance, and operational matters.
• Assist the Retail Manager with budgeting and financial tasks.
• Maintain accurate records of staff attendance, inventory, and sales.
• Provide departmental reports and manage scheduling.
• Participate in daily, weekly, and monthly meetings, including report preparation and reward systems based on targets.
• Undertake ad-hoc duties and special projects as assigned by top management.

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Innovative, fun, and energetic environment

Bonus and rewards system create a fair working culture

Freely to voice out and show your creative and innovative idea

We need you to......

Key Responsibilities:

• Assist with the daily operations of the retail store.
• Oversee daily operations to ensure smooth running and adequate staffing in all branches.
• Support recruitment, training, and supervision of retail staff.
• Schedule and delegate tasks effectively to team members.
• Motivate and guide the team to meet performance targets.
• Ensure shopkeepers and riders are well-trained and follow company SOPs and policies.
• Maintain a high standard of customer service at all times.
• Handle customer complaints and inquiries promptly and professionally.
• Help develop strategies to improve customer satisfaction and retention.
• Assist with stock management, including ordering, receiving, and tracking inventory.
• Analyse sales data and trends to meet sales targets.
• Prepare reports on sales, performance, and operational matters.
• Assist the Retail Manager with budgeting and financial tasks.
• Maintain accurate records of staff attendance, inventory, and sales.
• Provide departmental reports and manage scheduling.
• Participate in daily, weekly, and monthly meetings, including report preparation and reward systems based on targets.
• Undertake ad-hoc duties and special projects as assigned by top management.

We need someone who has a positive working attitude, wiling to learn new things, creatively and responsible.