Assistant Restaurant Manager

Texas Chicken; Negeri Sembilan; On-site; MYR 60,000 - 90,000; Full time

Job summary

Jora Malaysia is seeking an experienced Operational Manager to oversee daily restaurant operations, ensure inventory control, safety standards, and smooth opening/closing procedures. You will lead a team, coach staff, and monitor performance to meet KPIs.

The role emphasizes strong leadership, problem-solving, organizational skills, and technical proficiency with MS Office and POS/inventory software. Join a team committed to excellence and guest satisfaction in a dynamic environment.

Qualifications

• Must have strong leadership and communication skills.
• Proven problem-solving ability in high-pressure situations.
• Excellent organizational abilities with multi-tasking proficiency.
• Technical proficiency with MS Office; familiarity with POS or inventory software.

Responsibilities

• Ensure daily operations run smoothly, including inventory control, opening/closing procedures, and safety standards.
• Lead and train employees; manage scheduling and performance to boost productivity.
• Handle customer service and resolve escalated issues to ensure satisfaction.
• Provide administrative and financial support, including budgeting, reporting, and KPI monitoring.
• Monitor performance, give feedback, and implement company policies.

Skills

Leadership & Communication

Problem-Solving

Organization

Technical Proficiency

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Operational Management: Ensuring daily operations run smoothly, including inventory control, opening/closing procedures, and maintaining safety standards.
• Team Leadership & Training: Coaching, scheduling, and training employees to enhance productivity and performance.
• Customer Service: Handling escalated complaints, resolving customer issues, and ensuring satisfaction.
• Administrative & Financial Support: Assisting with budgeting, reporting, and monitoring key performance indicators (KPIs).
• Performance Monitoring: Tracking team progress, providing feedback, and implementing company policies.

Key Skills Required

• Leadership & Communication: Strong interpersonal skills for team supervision and conflict resolution.
• Problem-Solving: Ability to handle high-pressure situations and make, fast, effective decisions.
• Organization: Managing multiple tasks, schedules, and priorities effectively.
• Technical Proficiency: Knowledge of Microsoft Office Suite and, in some industries, point-of-sale (POS) or inventory software.

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