ASSISTANT QA MANAGER

JAI HEE POLYMER SDN BHD; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Jai Hee Polymer Sdn. Bhd. in Setapak, Kuala Lumpur, Malaysia, seeks an Assistant QA Manager to lead and manage the QA/QC department. You will establish, monitor and continuously improve Quality Assurance systems to ensure products meet customer, regulatory and internal standards.

The role entails 24-hour, three-shift operations, reporting to the Chief Operating Officer, and a clear path for career advancement to QA Manager based on leadership, management capability and performance.

Qualifications

• Diploma or Degree in Engineering, Quality Management or a related field.
• Minimum 5 years' experience in quality assurance, preferably in manufacturing.
• Strong knowledge of QMS and ISO 9001.
• Experience with audits and quality management.
• Strong problem-solving and analytical ability.
• Good communication skills with cross-functional teams and customers.

Responsibilities

• Maintain and continuously improve the QMS in accordance with ISO 9001 and customer requirements.
• Lead internal audits, process audits and external audit preparation, ensuring timely closure and corrective actions.
• Oversee production QC activities across all shifts and ensure effective QC inspection systems.
• Lead and develop the QA/QC team, defining duties and accountability.
• Conduct supplier evaluations/audits and respond to customer quality complaints with corrective actions.
• Collaborate with Production, Technical and other departments to improve product quality and processes.

Skills

Quality management

Audits

Problem solving

Communication

Education

Diploma or Degree in Engineering or Quality Management

Job description

Career Advancement Opportunity to QA Manager

About the Role

We are looking for a responsible, hands-on and motivated Assistant QA Manager to lead and manage our Quality Assurance and Quality Control (QA/QC) department.

The successful candidate will be responsible for establishing, monitoring and continuously improving the company's Quality Assurance systems and processes to ensure products and operations consistently meet customer, regulatory and internal company standards.

Our manufacturing facility operates 18 plastic injection moulding machines on a 24-hours, three-shifts production schedule.

This position will take responsibility for managing the QA/QC department and report directly to the Chief Operating Officer

The role offers career advancement opportunities to QA Manager based on demonstrated leadership, management capability and performance.

Key Responsibilities

1. Quality Management System (QMS)

Maintain and continuously improve the QMS in accordance with applicable ISO 9001 and customer-specific requirements.

Lead internal audits, process audits and external audit preparation, ensuring timely closure and effective implementation of corrective actions.

Ensure proper implementation of Control Plans, work instructions, document control and risk-based quality management.

Ensure corrective actions address root causes and are verified for effectiveness.

Ensure all quality procedures, SOPs and work instructions are up to date and followed.

2. Production Quality Control

Monitor product and process quality throughout incoming, in-process and outgoing stages.

Oversee quality control activities across all production shifts.

Ensure proper implementation and effectiveness of the established QC inspection system.

Ensure production operators perform the required basic product quality inspections and self-checks.

Work with Production Supervisors to ensure quality procedures and inspection requirements are properly followed.

Ensure proper first-piece inspection, in-process inspection, product testing and quality verification according to established Control Plans.

Ensure non-conforming products are properly identified, segregated and controlled to prevent unintended use or delivery.

3. Quality Improvement & Corrective Actions

Review quality data and key indicators (e.g., defects, rework, complaints).

Investigate non-conformities and customer complaints; implement corrective and preventive actions.

Identify areas for process improvement to reduce defects, scrap and rework.

Conduct root cause analysis and ensure corrective actions are properly implemented and verified for effectiveness.

Monitor recurring quality issues and follow up on improvements to prevent similar problems from happening again.

Work closely with Production, Technical and other departments to improve product quality and manufacturing processes.

Monitor quality performance and identify opportunities to improve inspection effectiveness and reduce rejection rates.

4. QA/QC Team Management

Lead and guide the QA/QC team in daily activities.

Supervise and coordinate QA staff, QC personnel and QC Inspectors to ensure effective quality control across all production shifts.

Establish clear duties, responsibilities and accountability within the QA/QC department.

Ensure all QA/QC personnel carry out their assigned duties according to established procedures and inspection requirements.

Monitor inspection activities, reporting accuracy and timely follow-up of quality abnormalities.

Provide guidance, coaching and training to improve team performance, technical knowledge and problem-solving skills.

Promote discipline, teamwork, accountability and continuous improvement within the QA/QC department.

5. Supplier & Customer Quality Management

Conduct supplier evaluations/audits and follow up on improvement actions.

Investigate and respond to customer quality complaints, ensuring proper corrective actions and follow-up.

Work with relevant departments to improve incoming material quality and supplier performance.

Support customer quality audits and ensure compliance with customer-specific quality requirements.

Job Requirements — About You

Diploma or Degree in Engineering, Quality Management or a related field.

Minimum 5 years' experience in quality assurance, preferably in manufacturing.

Strong knowledge of QMS and ISO 9001.

Experience with audits and quality management.

Strong problem-solving and analytical ability.

Good communication skills with cross-functional teams and customers.

Ability to work under pressure and handle urgent quality issues.

Additional Preferred Qualifications

Experience in plastic injection moulding or plastic manufacturing will be an added advantage.

Experience in supervising and managing QA/QC teams in a manufacturing environment.

Good understanding of shop-floor quality control, inspection processes and quality improvement activities.

Strong leadership skills with the ability to guide, motivate and manage team members.

Hands-on, proactive, disciplined and able to work independently.

Willing to take ownership of responsibilities and follow through on assigned tasks and corrective actions until completion.

Chemicals & Plastics Manufacturing 51-100 employees

Jai Hee Polymer Sdn. Bhd. is a certified Lloyd's Register ISO 9001-2008 Malaysian manufacturing company.

Our company established since 1970, specializes in plastic injection molding of food-grade plastic caps, closures, plastic lids, milk spoons, handles, cups, small containers for the edible palm oil, dairy, baby food and pharmaceutical industries. Curently we have 30 units of high speed precision injection molding machines. Our factory is located in Setapak, Kuala Lumpur, Malaysia.

Jai Hee Polymer Sdn. Bhd. strongly focus on product development, product innovation, quality improvements and committed in providing the best customer satisfaction, quality products and distinctive service quality.

Jai Hee Polymer Sdn. Bhd. is a certified Lloyd's Register ISO 9001-2008 Malaysian manufacturing company.

Our company established since 1970, specializes in plastic injection molding of food-grade plastic caps, closures, plastic lids, milk spoons, handles, cups, small containers for the edible palm oil, dairy, baby food and pharmaceutical industries. Curently we have 30 units of high speed precision injection molding machines. Our factory is located in Setapak, Kuala Lumpur, Malaysia.

Jai Hee Polymer Sdn. Bhd. strongly focus on product development, product innovation, quality improvements and committed in providing the best customer satisfaction, quality products and distinctive service quality.