Assistant Customer Care Manager

Columbia Hospital Malaysia; Kuala Lumpur; On-site; MYR 67,000 - 134,000; Full time

Job summary

Columbia Asia Group is seeking a seasoned professional to support Customer Care Managers in hospitals across the group. The role focuses on ensuring customer needs are met and driving service improvements.

The ideal candidate holds a Bachelor’s degree in PR/marketing/BA or health care administration and brings at least 5 years of management experience in customer relations within hospital or hotel settings. This position is based in Malaysia and offers opportunities to impact patient journeys.

Qualifications

• Bachelor’s degree in PR/marketing/BA or health care administration.
• Minimum 5 years of management experience in customer relations in hospital/hotel.

Responsibilities

• Support Customer Care Managers to satisfy customer needs across the Columbia Asia Group.
• Maintain a monthly customer care dashboard and lead improvement activities for the patient journey.

Education

Bachelor’s degree in public relations/ marketing/ business administration, health care administration

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Support Customer Care Managers (Hospital) in ensuring the needs of customers of the Columbia Asia Group are being satisfied, maintain monthly customer care dashboard, and improvement activities for patient journey.

Bachelor’s degree in public relations/ marketing/ business administration, health care administration, with 5 years of management experience in customer relations in hospital/hotel.

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