CRM Dynamics 365 Developer - Drive Customer Experience

AIA Digital+; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

AIA Digital+ invites experienced professionals to join our Microsoft Dynamics 365 CRM development team in a role focused on designing, building, and supporting CRM solutions across Customer Service, Insights, and Voice modules. You will work closely with Singapore-enabled CRM teams, implement integrations, and contribute to CI/CD pipelines while maintaining high security and coding standards.

This position suits candidates with strong problem-solving and collaboration skills in a distributed

Qualifications

• 4–6 years of hands-on Dynamics 365 CRM development experience.
• Strong C# plugin development and custom business logic.
• Experience with Power Automate, SSRS, and Power BI.
• Full SDLC exposure from analysis to production support.
• Experience in integrated enterprise environments.
• Strong problem-solving and incident handling.
• Good communication in a distributed team.

Responsibilities

• Design, develop, test, deploy, and support Dynamics 365 CRM solutions.
• Build and maintain custom plugins, workflows, integrations, and business logic using C#.
• Configure Dynamics 365 modules including Customer Service, Customer Insights, and Customer Voice.
• Collaborate with stakeholders to translate requirements into scalable solutions.
• Support data integrations between source systems and Dataverse.
• Work with teams supporting PostgreSQL, Azure Data Factory, SSIS, Databricks and AKS-based services.
• Troubleshoot production issues, perform root cause analysis, and implement fixes.
• Contribute to development, code review, release activities, and documentation across CRM solutions.
• Support deployment pipelines and release coordination for CRM components.
• Ensure compliance with security and coding standards during development and support.

Skills

Microsoft Dynamics 365 CRM

C# plugin development

Power Automate

SSRS reporting

Power BI

Azure Data Factory

Databricks

PostgreSQL

AKS

Tools

PostgreSQL

Azure Data Factory

SSIS

Databricks

AKS

Job description

AIA Digital+ invites experienced professionals to join our Microsoft Dynamics 365 CRM development team in a role focused on designing, building, and supporting CRM solutions across Customer Service, Insights, and Voice modules. You will work closely with Singapore-enabled CRM teams, implement integrations, and contribute to CI/CD pipelines while maintaining high security and coding standards.

This position suits candidates with strong problem-solving and collaboration skills in a distributed