Assistant Manager - Public Area

Hyatt Regency; Kuantan; On-site; MYR 28,000 - 39,000; Full time

Job summary

Jora Malaysia is seeking a Housekeeping professional to support Team Leaders and Attendants in delivering exceptional guest service and maintaining brand standards across rooms and public areas.

The role emphasizes courteous guest handling, interdepartmental cooperation, and inventory management to ensure clean, ready rooms and efficient operations.

Qualifications

• Guest service focus required.
• Ability to work with Housekeeping team leaders and attendants.
• Strong communication and customer service skills.

Responsibilities

• Ensures Housekeeping Team Leaders and Attendants deliver the brand promise and provide exceptional guest service at all times.
• Ensures Housekeeping Team Leaders and Attendants also provide excellent service to internal customers as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Assists the Housekeeping Manager to maximise employee productivity through multi-skilling, multi-tasking and flexible scheduling.
• Assists Housekeeping Manager to ensure cost-efficient operations while delivering on the brand promise to the guest.
• Ensures all relevant hotel, company and local rules, policies and regulations relating to financial record keeping are adhered to, including reporting of financial information.
• Conducts inventory of guest supplies and reporting to the Housekeeping Manager.
• Informs Housekeeper Manager for requisites for supplies as required.
• Carries out inventory-taking of supplies and operating equipment.
• Reports any pest-control issues and conducts regular inspections of rooms to maintain cleanliness.

Skills

Guest service

Team collaboration

Communication

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Ensures Housekeeping Team Leaders and Attendants deliver the brand promise and provide exceptional guest service at all times.
• Ensures Housekeeping Team Leaders and Attendants also provide excellent service to internal customers as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Assists the Housekeeping Manager to maximise employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
• Assists Housekeeping Manager to ensure that Housekeeping operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.
• Ensures all relevant hotel, company and local rules, policies and regulations relating to financial record keeping are adhered to, including the timely and accurate reporting of financial information.

Operational

• Conducts inventory of guest supplies, cleaning supplies, printing and stationary for the rooms, linen, etc and report to the Housekeeping Manager.
• Informs the Housekeeper Manager to requisite for supplies as required for Housekeeping.
• Carries out inventory-taking of supplies and operating equipment as required by the Finance Department.
• Ensures the hotel flower arrangements and maintenance are properly carried out by the florist.
• Reports any pest-control issues to the Housekeeping Manager.
• Conducts regular inspections of rooms, ensuring standards of cleanliness is maintained at all times.
• Ensures no defect or dirty rooms are sold to a guest.