Assistant Manager, People Experience (Engagement) - HR (6 months contract)

Carsome Sdn Bhd; Bayan Lepas; On-site; MYR 90,000 - 150,000; Full time

Job summary

Carsome Sdn Bhd in Penang invites an Assistant Manager, People Experience (Engagement) to lead regional employee engagement, onboarding, and HR support across sites for a 6-month contract.

You will own engagement programs, run surveys, coordinate training, and advise Branch Managers on people matters while collaborating with central HR.

Requires 4+ years HR generalist/HRBP experience, strong stakeholder management, and DarwinBox familiarity.

Qualifications

• Minimum 4 years of HR generalist/HRBP/People & Culture experience.
• Strong interpersonal, communication and stakeholder skills.
• Willingness to travel within regional cluster.
• Exposure to multi-site or regional coverage is a plus.

Responsibilities

• Design and execute employee engagement activities across the region.
• Own onboarding experience for new joiners across the region.
• Provide first-touch triage on employee relations matters and coaching.
• Oversee local training calendar and logistics for the cluster.
• Assist with facilities and administrative issue resolution regionally.
• Act as trusted people advisor to Branch/Area Managers.

Skills

HR Generalist

HRBP

People & Culture

Stakeholder Mgmt

HRMS DarwinBox

Onboarding

Event Coordination

Training Logistics

Travel Ready

Communication

Tools

DarwinBox

Job description

Assistant Manager, People Experience (Engagement) - HR (6 months contract)

The Assistant Manager, People Experience is a generalist HR role providing dedicated, on-the-ground people support across regional teams, with greater ownership over regional planning and stakeholder management. Covering employee engagement, everyday HR support, and local operations enablement, this role acts as the go-to contact and trusted advisor for regional teams on people matters, exercising sound independent judgment while helping leadership stay connected to ground-level realities across the business.

Your Day-to-Day

Culture & Engagement

Own the design and execution of employee engagement activities across the region, adapting national campaigns (CARSOME FIT, SPARK, festivities) to local context and branch realities.

Champion and drive adoption of the Core Values campaign across the region, working with Branch/Area Managers to embed it into everyday team routines and touchpoints.

Own the Employee Engagement Survey process for the region — driving completion, translating ground-level feedback into concrete action plans, and following through with Branch/Area Managers on outcomes.

Oversee the local training calendar in partnership with CARSOME Academy, ensuring full department coverage across the cluster and resolving venue/logistics issues independently.

HR Generalist Support

Oversee resolution of HR generalist queries (leave, claims, HRMS-related matters) for the region, handling complex or escalated cases independently and knowing when to loop in central HR.

Own the end-to-end onboarding experience for new joiners across the region, ensuring a consistent standard across all branches in the cluster.

Provide first-touch triage on employee relations matters, coaching Branch/Area Managers on appropriate handling and escalation before formal referral to the central HRBP/ER function.

Regional Enablement

Oversee resolution of branch facilities and administrative issues, including access cards, uniforms, and stationery, coordinating with relevant departments to close gaps.

Act as a trusted people advisor to Branch/Area Managers, guiding them through complex people matters and equipping them to handle day-to-day issues themselves (excluding IR/ER-related cases — see note below).

Serve as the primary point of escalation and insight for P&C leadership on ground-level sentiment and risk, proactively flagging issues before they escalate and recommending action.

(Note: The People Experience Assistant Manager is not involved in Industrial Relations (IR) or Employee Relations (ER) case handling; these remain with the central HRBP/ER function)

Your Know-How

Minimum 4 years of relevant HR generalist, HRBP, or People & Culture experience, ideally with exposure to multi-site or regional coverage

• Proven ability to work independently on the ground with minimal supervision, exercising sound judgment on escalation and prioritisation while staying closely aligned with the central HR team
• Strong interpersonal, communication, and stakeholder management skills, including the ability to engage confidently with Branch/Area Managers and regional leadership.
• Working knowledge of core HR processes (leave, claims, onboarding) and familiarity with HRMS platforms such as DarwinBox.
• Event coordination and training/logistics management experience, with a track record of leading initiatives end-to-end with minimal guidance.
• Willingness to travel within the assigned regional cluster and work across CARSOME branch locations.
• A proactive, service-oriented mindset - able to sense issues early and route them to the right owner.

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With operations across Malaysia, Indonesia, Thailand and Singapore, CARSOME aims to digitize the region’s used car industry by reshaping and elevating the car buying and selling experience.

The company provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient. CARSOME currently transacts around 100,000 cars annually and has more than 2,000 employees across all its offices.

For more information, please visit www.carsome.my

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With operations across Malaysia, Indonesia, Thailand and Singapore, CARSOME aims to digitize the region’s used car industry by reshaping and elevating the car buying and selling experience.

The company provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient. CARSOME currently transacts around 100,000 cars annually and has more than 2,000 employees across all its offices.

For more information, please visit www.carsome.my