Assistant Manager, Materials Planning

Arrow Enterprise Computing Solutions; George Town; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Year-end bonus

Performance Bonus

5-Day Work Week

Growth Opportunities

Job summary

Arrow Electronics Malaysia is seeking an Assistant Manager, Materials Planning to oversee the department, resolve invoice disputes, and improve cash flow. The role leads customer service staff, designs billing processes, and tracks quality issues to drive continuous improvements.

You will manage inventory, implement planning engagements, and standardize best practices. A 4-year degree with 5+ years of related experience is typically required, along with growth opportunities and bonuses.

Qualifications

• Typically requires a 4 year degree and a minimum of 5 years of related experience; or an advanced degree without experience; or equivalent work experience.
• Equivalent work experience may be considered.

Responsibilities

• Manage the department, overseeing and resolving receivable discrepancies and customer invoice disputes to improve cash flow.
• Manage customer service staff, including hiring, performance management, training and development.
• Design, implement and improve credit issuance and billing processes; develop measures and reports for service requests.
• Track and report quality issues from system data and customer surveys, including disputes and shipping/freight issues.
• Lead inventory management and daily planning activities; set priorities and coordinate with other supervisors.
• Train team members and provide input to performance evaluations.

Skills

5+ years experience

Leadership

Inventory management

Education

4-year degree

Job description

Position: Assistant Manager, Materials Planning

Job Description

• Manage the department, overseeing and resolving a variety of receivable discrepancies and customer invoice disputes. Improve company cash flow by performing invoice dispute root cause analysis and facilitates customer product returns, minimizing bad debt write offs.
• Manage customer service staff, including hiring, performance management, training and employee development. Respond to customer escalations and performance issues of the department.
• Designing, implementing and improving credit issuance and billing creation processes. Participate in development of key measures and reports for management of service requests.
• Track and report quality issues using reports from system, customer surveys, etc. including return, invoice disputes, shipping discrepancies, claim issues, freight issues and vendor issues.
• Manages a team responsible for maintaining inventory
• Implement planning engagements.
• Standardize and deploy best practices and more efficient ways of doing business within planning team.
• Coordinates and supervises the daily activities of business or technical support
• Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors
• Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager
• Accountable for the results of routine support operations teams
• Solves problems based on practice and precedent
• Trains team members and provides input to employee performance evaluations

What We Are Looking For

• Experience / Education Typically requires a 4 year degree and a minimum of 5 years of related experience; or an advanced degree without experience; or equivalent work experience.

What's In It For You

• Medical Insurance
• Life Insurance
• Year-end bonus
• Performance Bonus
• 5-Day Work Week
• Growth Opportunities
• And more!

About Arrow

Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 148 and one of Fortune Magazine's Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of USD $30.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at www.arrow.com .

Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at https://www.fiveyearsout.com/ .

Location

MY-Penang, Malaysia (The Light Exchange)

Time Type

Full time

Job Category

Product & Supplier Management