Assistant Manager, Materials Planning

Arrow Electronics; Kuala Lumpur; On-site; MYR 70,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Year-end bonus

Performance Bonus

5-Day Work Week

Growth Opportunities

Job summary

Arrow Electronics is seeking an Assistant Manager, Materials Planning in Penang to lead the planning team and optimize inventory and billing workflows. You will resolve invoice disputes, oversee customer service staff, and drive process improvements across credit issuance and billing operations.

The role requires a 4-year degree with at least 5 years of related experience, and offers growth opportunities, medical and life insurance, and a competitive compensation package.

Qualifications

• Typically requires a 4 year degree and a minimum of 5 years of related experience; or an advanced degree without experience; or equivalent work experience.

Responsibilities

• Lead and manage the Materials Planning department.
• Resolve receivable discrepancies and customer invoice disputes to improve cash flow.
• Supervise customer service staff including hiring, coaching, and evaluation.
• Design and improve credit issuance and billing processes.
• Monitor quality, returns, shipping, and vendor issues using system reports.
• Oversee inventory maintenance and planning engagements.
• Set priorities and coordinate with other supervisors to ensure task completion.

Skills

Inventory management

Team leadership

Credit issuance

Billing processes

Customer service

Education

Bachelor's degree in related field

Tools

ERP systems

Job description

## Assistant Manager, Materials PlanningApply: Penang, Pulau Pinang (Penang): Full time: Posted Today: End Date: November 30, 2026 (30+ days left to apply): R247895# **Position:**Assistant Manager, Materials Planning# **Job Description:****What You’ll Be Doing**● Manage the department, overseeing and resolving a variety of receivable discrepancies and customer invoice disputes. Improve company cash flow by performing invoice dispute root cause analysis and facilitates customer product returns, minimizing bad debt write offs.● Manage customer service staff, including hiring, performance management, training and employee development. Respond to customer escalations and performance issues of the department.● Designing, implementing and improving credit issuance and billing creation processes. Participate in development of key measures and reports for management of service requests.● Track and report quality issues using reports from system, customer surveys, etc. including return, invoice disputes, shipping discrepancies, claim issues, freight issues and vendor issues.● Manages a team responsible for maintaining inventory● Implement planning engagements.● Standardize and deploy best practices and more efficient ways of doing business within planning team. ● Coordinates and supervises the daily activities of business or technical support● Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors● Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager● Accountable for the results of routine support operations teams● Solves problems based on practice and precedent● Trains team members and provides input to employee performance evaluations **What We Are Looking For**Experience / Education Typically requires a 4 year degree and a minimum of 5 years of related experience; or an advanced degree without experience; or equivalent work experience. **What’s In It For You**At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.* Medical Insurance* Life Insurance* Year-end bonus* Performance Bonus* 5-Day Work Week* Growth Opportunities* And more!