Assistant Manager -Indoor Playground, Toppen

Sport Park (Malaysia) Sdn Bhd; Johor Bahru; On-site; MYR 47,000 - 69,000; Full time

Job summary

Sport Park (Malaysia) Sdn Bhd invites applications for a supervisory role to manage daily outdoor playground operations and guest services. You will lead a team, ensure safety, and uphold SOPs in a fast-paced environment.

The role requires 2+ years of supervisory experience, a related degree, and strong leadership and communication skills to deliver high-quality customer service.

Qualifications

• Diploma or degree in business, hospitality, retail management or related field.
• Minimum 2 years of supervisory experience in customer-facing operations.

Responsibilities

• Oversee daily opening, closing and outlet operations.
• Ensure playground areas, equipment and facilities are safe and ready for operation.
• Coordinate manpower according to visitor traffic and needs.
• Coach and supervise staff to maintain service standards.

Skills

Leadership

Communication

Problem solving

Customer focus

Staff supervision

Education

Business/Hospitality degree

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

To support the Management in managing the daily operations of the outdoor playground, ensuring smooth operations, a safe environment, excellent customer service, effective staff supervision, and compliance with company SOPs.

KEY RESPONSIBILITIES

Outlet Operations

• Support the daily opening, closing and overall operation of the outlet.
• Ensure playground areas, equipment and facilities are safe and ready for operation.
• Ensure operational SOPs and company policies are consistently followed.
• Coordinate manpower according to visitor traffic and operational needs.
• Take charge of outlet operations when the Branch Manager is unavailable.

Safety & Facility Management

• Conduct regular safety checks on playground equipment and facilities.
• Monitor weather conditions and take appropriate action during rain, thunderstorms, lightning, strong winds or other unsafe conditions.
• Immediately restrict the use of unsafe equipment or areas.
• Respond to accidents and emergencies and ensure incidents are properly reported.
• Monitor cleanliness and coordinate maintenance requirements.

Team Supervision

• Supervise full-time and part-time crew during daily operations.
• Conduct staff briefings and assign duties and stations.
• Monitor attendance, punctuality, grooming, discipline and performance.
• Coach and guide staff to maintain good operational and customer service standards.
• Assist with staff training, onboarding and performance management.
• Ensure customers receive friendly and professional service.
• Handle customer enquiries, feedback and complaints.
• Manage customer flow and crowd control during peak periods.
• Monitor cashier operations and ensure transactions are handled accurately.
• Support the team in achieving outlet sales and operational targets.

Administration & Reporting

• Complete required operational checklists and reports.
• Monitor stock and operational supplies.
• Report incidents, equipment issues, cash discrepancies and other operational concerns to management.
• Support events, group visits, parties and promotional activities when required.

REQUIREMENTS

• Diploma or Degree in Business, Hospitality, Retail Management or related field is preferred.
• Minimum 2 years of supervisory experience, preferably in family entertainment, attractions, retail, hospitality or other customer-facing operations.
• Good leadership, communication and problem-solving skills.
• Able to supervise and motivate a team.
• Customer-focused and able to handle complaints professionally.
• Comfortable working in an outdoor and fast-paced environment.
• First Aid/CPR/AED certification is an advantage.

WORKING CONDITIONS

• Able to work 5 days per week on rotational shifts, including weekends, public holidays and school holidays.
• Comfortable working outdoors and under changing weather conditions.
• Able to stand and walk for extended periods and assist with operational activities when required.