Assistant Manager, Individual Life

AIA IT (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 180,000 - 280,000; Full time

Job summary

AIA Digital+ is seeking an experienced IT Application Management Lead to drive delivery, enhancement, and operational excellence of mobile platforms across iOS and Android. You will own the mobile roadmap, coordinate with stakeholders, architects, and security teams, and ensure scalable, secure, and high-performing mobile solutions that deliver an optimal digital customer experience.

Responsibilities include end-to-end delivery, release governance, incident resolution, and continuous improvement

Qualifications

• Degree in IT from an accredited institution; Master’s preferred.
• Experience leading IT application development projects and mobile platforms.
• Strong communication with stakeholders and team leadership.

Responsibilities

• Lead the delivery and operations of mobile applications across platforms.
• Own the mobile roadmaps and ensure alignment with digital strategies.
• Collaborate with stakeholders, architects, and security teams to deliver secure solutions.
• Govern lifecycle management, SDLC adherence, and quality standards.
• Monitor performance, incidents, releases, and post-implementation support.
• Drive continuous improvement for reliability, performance, and user experience.

Skills

Mobile platforms

Release management

API integration

Security & auth

DevOps tools

APM & analytics

CI/CD

Agile/Scrum

Education

Bachelor's degree in IT

Master’s degree

Tools

Azure DevOps

Jira

Confluence

Firebase

App Center

Job description

Are you ready to shape a better tomorrow? AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives. If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment. If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

To assist the (Senior) Application Manager in driving the delivery, enhancement, and operational excellence of digital mobile platforms in alignment with ISS and business strategies. He/She is responsible for managing the mobile application portfolio, technology roadmap, and application lifecycle management for customer and business-facing mobile solutions. Acts as the Subject Matter Expert (SME) for mobile technologies and application architecture, ensuring solutions are secure, scalable, reliable, and aligned with enterprise architecture standards while delivering an optimal digital customer experience.

Roles and Responsibilities

• IT Application Management Lead and manage the delivery of mobile application initiatives, enhancements, and production support activities.
• Own the mobile application roadmap, ensuring alignment with business objectives and digital transformation strategies.
• Collaborate with business stakeholders, vendors, architects, infrastructure, and security teams to deliver solutions within agreed timelines and budgets.
• Govern application lifecycle management, ensuring compliance with SDLC, security, architecture, and quality standards.
• Monitor application performance, availability, and service levels, ensuring timely resolution of production incidents and operational issues.
• Oversee mobile application releases, deployment planning, and post-implementation support activities.
• Drive continuous improvement initiatives to enhance application stability, customer experience, and operational efficiency.

Resource & Team Management

• Manage and optimize internal resources and vendor teams to support project delivery and operational objectives.
• Provide leadership, coaching, and technical guidance to team members.
• Ensure effective workload planning and resource utilization across multiple initiatives.
• Monitor vendor performance, delivery quality, and adherence to contractual and service commitments.
• Foster collaboration among cross-functional teams including Business, Infrastructure, Security, Architecture, and Operations.
• Support talent development, knowledge sharing, and succession planning within the team.

Solution Design & Architecture

• Accountable for the technical design and architecture of mobile application solutions.
• Ensure business requirements are translated into scalable, secure, maintainable, and high-performing mobile solutions.
• Review and approve technical solution designs proposed by internal teams and vendors.
• Ensure mobile platforms are aligned with enterprise architecture, integration, and security standards.
• Lead technical discussions and provide consultancy on mobile technologies, API integrations, authentication mechanisms, and digital capabilities.
• Act as the technical lead for large-scale digital initiatives and mobile transformation programs.

Development / Application Delivery & Release Management

• Govern end-to-end delivery of mobile application enhancements and releases.
• Oversee SIT, UAT, security testing, performance testing, and production deployment readiness.
• Coordinate release planning and implementation activities across multiple stakeholders.
• Ensure risks, issues, dependencies, and change requests are properly assessed and managed.
• Support production deployments and key release activities during critical implementation.

Production Support & Continuous Improvement

• Serve as the escalation point for major production incidents affecting mobile applications.
• Drive root cause analysis and implementation of preventive measures.
• Monitor application's health, crash analytics, performance metrics, and customer feedback.
• Identify and implement opportunities to improve application reliability, performance, and user experience.
• Ensure compliance with regulatory, security, audit, and operational requirements.

Job Requirements

Degree in IT from an accredited institution. Master’s degree is preferred. 8-10 years of experience in IT application development environment, with 6-8 years in supervisory experience on the supported IT domain (Application solutioning on design and development) undefined Sound experience in execution of IT projects with high level of expertise in system application and technology implementation delivery. Strong communication skills with ability to communicate with middle management team, internal & external stakeholders Strong analytical and problem solving skills. Domain proficiency in insurance business and its operations including distribution channels modus operandi is essential Able to work independently and highly self-motivated Able to work with peers and other stakeholders, a team player

Technical Skills Required

• Mobile Application Platforms (iOS & Android)
• Mobile Release Management & App Store Deployment
• API & Microservices Integration RESTful APIs, JSON, OAuth, OpenID Connect
• Mobile Security & Authentication
• Azure DevOps / Jira / Confluence
• Application Performance Monitoring & Analytics Firebase / App Center / Crash Reporting Tools
• CI/CD Implementation
• Agile / Scrum Delivery Methodology

Build a career with us as we help our customers and the community live healthier, longer, better lives.

Better starts with people who reimagine what is possible and turn ideas into meaningful action. At AIA, you will contribute in your own way, help shape outcomes that matter and collaborate with colleagues across disciplines, teams, markets and levels. We will support you to broaden your perspective, strengthen your capabilities and grow your impact. Together, we challenge assumptions, learn from one another and find better ways forward. Bring your ambition, experience and ideas to AIA, and help shape what “better” looks like.