Assistant Manager Human Resources

KPay Group; Kuala Lumpur; On-site; MYR 90,000 - 140,000; Full time

Job summary

KPay Group in Kuala Lumpur is seeking an SSC Center Assistant Manager to oversee daily Shared Services Center operations, delivering payroll, onboarding, offboarding, and HR administration with accuracy and compliance.

You will lead payroll processing, ensure data integrity, develop SOPs, monitor KPIs, and drive process improvements while mentoring the SSC team and coordinating with HRBPs, Finance, and other departments.

Qualifications

• Bachelor’s degree in HR, business administration, or related discipline.
• 4–6 years of experience in HR operations or shared services.
• Strong knowledge of payroll processing and HR administrative processes.
• Experience in managing or supervising a team preferred.
• Detail-oriented with strong problem-solving abilities.
• Experience in HRIS and payroll systems.

Responsibilities

• Lead and manage end-to-end SSC operations, including payroll processing, HR administration, onboarding, offboarding, and employee data management.
• Ensure timely and accurate payroll execution in compliance with statutory requirements.
• Establish and maintain SOPs, internal controls, and service standards.
• Monitor KPIs and SLAs to ensure service excellence.
• Drive process improvements, standardization, and automation initiatives.
• Supervise and develop SSC team members to ensure operational efficiency and service quality.
• Allocate workload and manage performance within the team.
• Provide training and guidance to ensure compliance and process adherence.
• Act as the main point of contact for operational HR matters.
• Collaborate with HRBPs, Finance, and other departments to ensure smooth coordination.
• Manage external payroll vendors or service providers where applicable.

Skills

Payroll processing

HR operations

Team supervision

HR data management

Onboarding & offboarding

Process improvement

Attention to detail

Education

Bachelor's degree in HR, Business Administration, or related discipline

Tools

HRIS

Payroll systems

Job description

KPay Group (“KPay”) is one of the fastest-growing fintech companies in APAC, committed to empowering businesses of all sizes through simple, seamless, smart, and secure technology solutions.

Serving more than 95,000 merchants across Australia, Hong Kong, Japan, and Singapore, KPay helps businesses unlock their growth potential through a one-stop platform for financial management, business operations, and digital transformation.

In 2024, KPay raised a record-breaking USD 55 million in Series A funding, the largest globally in the payments sector that year. KPay has since been recognised as “PayTech of the Year” at the Asia FinTech Awards, selected for the “Forbes Asia 100 to Watch” list in 2025, ranked among “Singapore’s Top FinTech Companies 2026” by Tech in Asia and Statista, and recognised as one of CNBC and Statista’s “World’s Top Fintech Companies 2026.”

About the Role

The SSC Center Assistant Manager is responsible for managing the daily operations of the Shared Services Center (SSC), ensuring efficient, accurate, and high-quality HR service delivery, including payroll administration, HR operations, onboarding, and offboarding processes.

Responsibilities

SSC Operations Management

• Lead and manage end-to-end SSC operations, including payroll processing, HR administration, onboarding, offboarding, and employee data management.
• Ensure timely and accurate payroll execution in compliance with statutory requirements.
• Establish and maintain SOPs, internal controls, and service standards.
• Monitor KPIs and SLAs to ensure service excellence.
• Drive process improvements, standardization, and automation initiatives.
• Supervise and develop SSC team members to ensure operational efficiency and service quality.
• Allocate workload and manage performance within the team.
• Provide training and guidance to ensure compliance and process adherence.
• Act as the main point of contact for operational HR matters.
• Collaborate with HRBPs, Finance, and other departments to ensure smooth coordination.
• Manage external payroll vendors or service providers where applicable.

Compliance & Reporting

• Ensure compliance with local labor laws and company policies in all operational processes.
• Maintain accurate HR data and records.
• Prepare regular operational and payroll reports for management review.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or related discipline.
• Minimum 4–6 years of experience in HR operations, payroll, or shared services environment.
• Strong knowledge of payroll processing and HR administrative processes.
• Experience in managing or supervising a team preferred.
• Strong organizational and process management skills.
• Experience in HRIS and payroll systems.
• Detail-oriented with strong problem-solving abilities.