Assistant Manager - F&B (Lobby Lounge)

Shangri-La Hotel Kuala Lumpur; Kuala Lumpur; On-site; MYR 65,000 - 90,000; Full time

Job summary

Shangri-La Hotel Kuala Lumpur invites an experienced Hospitality Supervisor to oversee the smooth daily operations of Lobby Lounge, banquets, and events. You will ensure top-tier service, quality food and beverage execution, and impeccable cleanliness across all assigned areas.

Lead, train, coach, and engage team members through scheduling, performance management, and guest-focused initiatives. Coordinate with Culinary, Stewarding, Sales & Events, Housekeeping, and other departments to deliver

Qualifications

• Diploma or higher qualification in Hospitality Management, Food & Beverage Management, or a related field.
• Minimum 2–3 years in Food & Beverage operations with supervisory or assistant managerial responsibilities.
• At least 1 year in a similar hotel/hospitality role.
• Strong knowledge of F&B operations, banquet services, guest relations, and service standards.
• Demonstrated leadership with ability to motivate and manage a diverse team.
• Excellent communication and interpersonal skills in English; other languages a plus.
• Strong organizational, problem-solving, and reporting abilities.
• Cost awareness with budgeting and inventory control knowledge.

Responsibilities

• Oversee and ensure the smooth daily operations of Lobby Lounge, banquets, and events.
• Maintain exceptional service standards in line with policies and brand expectations.
• Ensure consistent quality of food, beverages, service delivery, and cleanliness.
• Lead, supervise, and develop team members through scheduling, training, and coaching.
• Enforce grooming, punctuality, and performance standards among staff.
• Handle guest feedback and inquiries promptly to ensure satisfaction.
• Coordinate with Culinary, Stewarding, Sales & Events, Housekeeping, and other departments.
• Ensure accurate communication and execution of all banquet details.
• Monitor inventory, equipment, breakage, and cost controls.
• Support cost control initiatives across labor, supplies, utilities, and inventory.
• Review guest feedback and service performance to identify improvements.
• Identify operational enhancements to improve quality, efficiency, and profitability.
• Ensure compliance with food safety, hygiene, fire, and workplace safety regulations.
• Prepare operational reports and perform other duties as assigned by management.

Skills

Leadership

Communication

Customer service

Problem solving

Team management

English proficiency

Education

Diploma or higher in Hospitality Management / F&B Management

Job description

Oversee and ensure the smooth daily operations of the Lobby Lounge/banquet functions/events.

Maintain exceptional service standards in line with company policies, procedures, and brand expectations.

Ensure consistent quality of food, beverages, service delivery, and cleanliness of all assigned areas.

Lead, supervise, motivate, and develop team members through effective scheduling, training, coaching, performance management, and employee engagement initiatives.

Enforce grooming, punctuality, and performance standards among team members.

Handle guest feedback, inquiries, and complaints promptly and professionally to ensure high levels of guest satisfaction.

Coordinate closely with Culinary, Stewarding, Sales & Events, Housekeeping, and other hotel departments to support smooth operations and successful event execution.

Ensure all banquet function details and operational requirements are accurately communicated and executed by the team.

Monitor inventory levels, equipment usage, breakage, and maintenance to ensure proper control and cost efficiency.

Support cost control initiatives relating to labor, operating supplies, utilities, inventory, and other operational expenses.

Review guest feedback, operational reports, and service performance to identify improvement opportunities and training needs.

Identify and recommend operational enhancements to improve service quality, efficiency, and profitability.

Ensure full compliance with food safety, hygiene, fire, life safety, and workplace safety regulations.

Prepare operational reports and perform other duties as assigned by management.

Job Requirements

Diploma or higher qualification in Hospitality Management, Food & Beverage Management, or a related field.

Minimum 2 to 3 years of experience in Food & Beverage operations, including supervisory or assistant managerial responsibilities.

At least 1 year of experience in a similar role within a hotel, banquet, restaurant, or hospitality environment.

Strong knowledge of food and beverage operations, banquet services, guest relations, and service standards.

Demonstrated leadership skills with the ability to motivate, coach, and manage a diverse team.

Excellent communication and interpersonal skills with fluency in spoken and written English. Additional language skills are an advantage.

Strong organizational, problem-solving, decision-making, and customer service abilities.

Ability to handle guest feedback and complaints professionally and effectively.

Good understanding of food safety, hygiene, fire, life safety, and workplace safety standards.

Cost-conscious with basic financial management, budgeting, inventory control, and reporting knowledge.

Computer literate with basic administrative and reporting skills.

Self-motivated, proactive, adaptable, and customer-focused.

Willingness to work shifts, weekends, public holidays, and extended hours when required.

Hotel & Accommodation Services 101-1,000 employees

At Shangri-La Group, joy is more than a feeling – it is a way of life. Since 1971, our people have brought the care and human touch of Asian hospitality across the globe, creating heartfelt connections and unforgettable experiences.

We believe joy is personal yet universal, found in every smile, every moment shared, and every experience elevated through our Asian art of hosting. Guided by our values and culture, we invite you to discover your purpose, grow with us, and find your Shangri-La in Shangri-La.

At Shangri-La Group, joy is more than a feeling – it is a way of life. Since 1971, our people have brought the care and human touch of Asian hospitality across the globe, creating heartfelt connections and unforgettable experiences.

We believe joy is personal yet universal, found in every smile, every moment shared, and every experience elevated through our Asian art of hosting. Guided by our values and culture, we invite you to discover your purpose, grow with us, and find your Shangri-La in Shangri-La.