Assistant Manager - F&B (Lemon Garden Cafe)

Shangri-La Hotel Kuala Lumpur; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Job summary

Shangri-La Hotel Kuala Lumpur seeks an experienced Outlet Supervisor to oversee daily operations, deliver exceptional service, and maintain brand standards across food & beverage areas. You will lead, train, and coach a diverse team, ensure quality, cleanliness, and cost control, and coordinate with Culinary, Housekeeping, Sales & Events to support events.

The role requires a Diploma or higher in Hospitality/F&B, 2–3 years F&B ops with supervisory experience, strong leadership, English

Qualifications

• Diploma or higher in Hospitality Management, F&B Management or related field.
• Minimum 2–3 years of experience in F&B operations, including supervisory/assistant managerial responsibilities.
• At least 1 year of experience in a similar role within hotel, banquet, restaurant, or hospitality environment.
• Strong knowledge of F&B operations, banquet services, guest relations, and service standards.
• Demonstrated leadership skills with the ability to motivate, coach, and manage a diverse team.
• Excellent communication and interpersonal skills with fluency in English.

Responsibilities

• Oversee and ensure smooth daily operations of the outlet.
• Maintain exceptional service standards in line with company policies, procedures, and brand expectations.
• Ensure consistent quality of food, beverages, service delivery, and cleanliness of all assigned areas.
• Lead, supervise, motivate, and develop team members through effective scheduling, training, coaching, performance management, and employee engagement initiatives.
• Enforce grooming, punctuality, and performance standards among team members.
• Handle guest feedback, inquiries, and complaints promptly and professionally to ensure high levels of guest satisfaction.
• Coordinate with Culinary, Stewarding, Sales & Events, Housekeeping, and other hotel departments to support smooth operations and successful event execution.
• Ensure banquet function details and operational requirements are accurately communicated and executed by the team.
• Monitor inventory levels, equipment usage, breakage, and maintenance to ensure proper cost control and efficiency.
• Support cost control initiatives relating to labor, operating supplies, utilities, inventory, and other operating expenses.
• Review guest feedback and service performance to identify improvement opportunities and training needs.
• Identify and recommend operational enhancements to improve service quality, efficiency, and profitability.
• Ensure full compliance with food safety, hygiene, fire, life safety, and workplace safety regulations.
• Prepare operational reports and perform other duties as assigned by management.

Skills

Leadership

Communication

Organizational skills

Guest relations

Problem-solving

Decision-making

Computer literacy

Customer-focused

Education

Diploma or higher in Hospitality Management / F&B Management

Tools

Budgeting

Inventory control

Reporting

Job description

Oversee and ensure the smooth daily operations of the outlet.

Maintain exceptional service standards in line with company policies, procedures, and brand expectations.

Ensure consistent quality of food, beverages, service delivery, and cleanliness of all assigned areas.

Lead, supervise, motivate, and develop team members through effective scheduling, training, coaching, performance management, and employee engagement initiatives.

Enforce grooming, punctuality, and performance standards among team members.

Handle guest feedback, inquiries, and complaints promptly and professionally to ensure high levels of guest satisfaction.

Coordinate closely with Culinary, Stewarding, Sales & Events, Housekeeping, and other hotel departments to support smooth operations and successful event execution.

Ensure all banquet function details and operational requirements are accurately communicated and executed by the team.

Monitor inventory levels, equipment usage, breakage, and maintenance to ensure proper control and cost efficiency.

Support cost control initiatives relating to labor, operating supplies, utilities, inventory, and other operational expenses.

Review guest feedback, operational reports, and service performance to identify improvement opportunities and training needs.

Identify and recommend operational enhancements to improve service quality, efficiency, and profitability.

Ensure full compliance with food safety, hygiene, fire, life safety, and workplace safety regulations.

Prepare operational reports and perform other duties as assigned by management.

Job Requirements

Diploma or higher qualification in Hospitality Management, Food & Beverage Management, or a related field.

Minimum 2 to 3 years of experience in Food & Beverage operations, including supervisory or assistant managerial responsibilities.

At least 1 year of experience in a similar role within a hotel, banquet, restaurant, or hospitality environment.

Strong knowledge of food and beverage operations, banquet services, guest relations, and service standards.

Demonstrated leadership skills with the ability to motivate, coach, and manage a diverse team.

Excellent communication and interpersonal skills with fluency in spoken and written English. Additional language skills are an advantage.

Strong organizational, problem-solving, decision-making, and customer service abilities.

Ability to handle guest feedback and complaints professionally and effectively.

Good understanding of food safety, hygiene, fire, life safety, and workplace safety standards.

Cost-conscious with basic financial management, budgeting, inventory control, and reporting knowledge.

Computer literate with basic administrative and reporting skills.

Self-motivated, proactive, adaptable, and customer-focused.

Willingness to work shifts, weekends, public holidays, and extended hours when required.

At Shangri-La Group, joy is more than a feeling – it is a way of life. Since 1971, our people have brought the care and human touch of Asian hospitality across the globe, creating heartfelt connections and unforgettable experiences.

We believe joy is personal yet universal, found in every smile, every moment shared, and every experience elevated through our Asian art of hosting. Guided by our values and culture, we invite you to discover your purpose, grow with us, and find your Shangri-La in Shangri-La.

At Shangri-La Group, joy is more than a feeling – it is a way of life. Since 1971, our people have brought the care and human touch of Asian hospitality across the globe, creating heartfelt connections and unforgettable experiences.

We believe joy is personal yet universal, found in every smile, every moment shared, and every experience elevated through our Asian art of hosting. Guided by our values and culture, we invite you to discover your purpose, grow with us, and find your Shangri-La in Shangri-La.