Assistant Manager, Communications, Guest Relations & Housekeeping

SD Guthrie Berhad; Pulau Carey; Hybrid; MYR 84,000 - 120,000; Full time

Benefits offered by this job

Hybrid Workplace

Education Assistance

Employee Wellness Programme

Free Parking

Flexible Benefits Coverage

Learning on Demand

Employee Engagement Activities

Job summary

SD Guthrie Berhad (Elaeis Gardens) seeks an Assistant Manager, Communications, Guest Relations & Housekeeping to plan and execute communications, enhance guest experience, and oversee housekeeping during refurbishment and upgrade projects.

The role supports operational readiness for future hospitality operations, coordinating with stakeholders, vendors, and management to maintain high service standards.

Qualifications

• Bachelor’s degree or diploma in a related field with hospitality focus.
• 3–5 years in hospitality, guest relations, communications or operations.
• Experience in leadership, stakeholder management, and project coordination.

Responsibilities

• Develop and implement internal and external communications plans and initiatives.
• Coordinate guest communications, inquiries, feedback, and service requests.
• Support housekeeping planning and refurbishment-related housekeeping activities.
• Assist in developing guest experience standards and service guidelines.
• Prepare management reports, budgets, and project updates for readiness.
• Collaborate with project teams to minimise refurbishment disruption and ensure readiness.

Skills

Leadership

Communication

Stakeholder mgmt

Project coordination

Organizational skills

Education

Bachelor’s Degree in Hospitality Management

Diploma in Communications

Business Administration / Operations Management

Tools

Microsoft Office

Excel

PowerPoint

Job description

SD Guthrie Berhad (SD Guthrie) is one of the world’s leading producers of Certified Sustainable Palm Oil (CSPO), representing approximately 12% of the global market share (as of 31 December 2022). With over 84,000 employees across 12 countries, we pride ourselves on innovation, sustainability, and excellence. Our operations span the entire palm oil value chain, and we are expanding into new business verticals such as green industrial parks and renewable energy. We offer enriching career opportunities supported by cutting-edge technology and a commitment to sustainability. We are the world’s first palm oil company to have our net-zero GHG emissions reduction targets approved by the Science Based Targets initiative (SBTi).

Join us today, as we continue to Unlock Nature's Superpowers.

Your Mission

Elaeis Gardens is a hospitality destination offering a unique blend of ecotourism, heritage accommodation, and immersive plantation experiences. Rooted in sustainability and cultural preservation, Elaeis Gardens provides guests with authentic opportunities to connect with nature, local heritage, and the traditions of plantation living.

The Assistant Manager, Communications, Guest Relations & Housekeeping supports the planning and execution of communications, guest experience initiatives, and housekeeping operations to ensure operational readiness, positive stakeholder engagement, and consistent service standards in preparation for future hospitality operations.

Job Description

1. Communications & Stakeholder Engagement

• Assist in developing and implementing internal and external communication plans and initiatives.
• Prepare and coordinate announcements, reports, promotional materials, guest communications, and stakeholder correspondence.
• Support Management in communications relating to refurbishment activities, operational updates, and guest information.
• Maintain effective working relationships with guests, tenants, contractors, vendors, and other key stakeholders.
• Ensure communications are timely, accurate, consistent, and aligned with Management’s direction.

2. Guest Relations & Experience

• Ensure professional and timely handling of guest enquiries, feedback, complaints, and service requests.
• Monitor guest satisfaction and identify opportunities to enhance the overall guest experience.
• Support the development and implementation of guest experience standards, policies, procedures, and service guidelines.
• Assist in coordinating corporate visits, events, and stakeholder engagement activities.
• Gather guest feedback and operational insights to support continuous improvement of service standards.

3. Housekeeping Operations

• Assist in planning, coordinating, and overseeing housekeeping activities to maintain cleanliness, safety, hygiene, and presentation standards.
• Coordinate cleaning schedules and housekeeping requirements during refurbishment and upgrading works.
• Conduct regular inspections and follow up on identified issues to ensure compliance with established standards.
• Monitor housekeeping inventory, supplies, equipment, and related operational requirements.
• Coordinate and monitor housekeeping contractors and service providers to ensure satisfactory service delivery.

4. Operational Readiness & Project Support

• Work closely with project teams, contractors, and relevant operational departments to minimise disruption during refurbishment and upgrading works.
• Assist in developing operational readiness plans, SOPs, service standards, and operating guidelines.
• Support the implementation and monitoring of operational initiatives to prepare Elaeis Gardens for future hospitality operations.
• Prepare management reports, budgets, performance indicators, and project implementation updates as required.
• Support steering committee presentations and provide updates on project and operational readiness status.
• Perform any other duties as assigned by Management.

Requirements

• Bachelor’s Degree or Diploma in Hospitality Management, Communications, Business Administration, Operations Management, or a related discipline.
• Minimum3–5 years of relevant experience in hospitality, guest relations, communications, housekeeping, or operations management.
• Prior experience in one or more of the following areas will be an advantage:

• Communications
• Guest Relations / Guest Experience
• Hospitality Operations
• Operations Management

• Demonstrated leadership experience, including team supervision, coaching, mentoring, or coordination of colleagues and service providers.
• Strong communication, interpersonal, and stakeholder management skills.
• Good organisational, problem-solving, and project coordination abilities.
• Strong command of spoken and written English; proficiency in additional languages will be an advantage.
• Proficient in Microsoft Office applications, particularly Excel and PowerPoint.
• Able to work independently while also collaborating effectively as part of a diverse team.
• Adaptable and comfortable working in a dynamic environment, particularly during refurbishment, upgrading, and operational transition.
• Strong service orientation with a commitment to maintaining high standards of guest experience, operational readiness, and service excellence.

Why Join Us?

• Flexible Benefits Coverage
• Hybrid Workplace
• Learning on Demand
• Employee Wellness Programme
• Employee Engagement Activities
• Fully Subsidised Sports Clubs
• Education Assistance (terms & conditions apply)
• Free Parking
• and many more...

Only shortlisted candidates will be notified.

Discover more opportunities with us here!