Assistant Manager, Commercial Sales

Malaysia Airlines; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

Malaysia Airlines in Kuala Lumpur is seeking an Assistant Manager, Commercial Sales to grow B2B revenue by expanding travel-agent distribution and pursuing Corporate opportunities across duty travel, leisure and staff programs.

You will identify, onboard and activate travel agents and corporate accounts, manage the end-to-end sales process from prospecting to conversion, and collaborate with internal teams to deliver solutions that drive sustainable revenue.

Qualifications

• Bachelor’s degree in a relevant field.
• Minimum 5 years’ experience in sales, business development, or account management.
• Experience in travel, aviation, tourism or hospitality is a plus.

Responsibilities

• Identify priority markets and expand B2B Agent and Corporate sales channels.
• Develop acquisition, onboarding and activation strategies for new agents and corporate accounts.
• Drive adoption of the B2B Agent Portal to generate revenue.
• Manage end-to-end sales process from prospecting to conversion.
• Collaborate with internal teams to ensure timely delivery of customer requirements.

Skills

Sales

Account management

Business development

Negotiation

Communication

Education

Bachelor’s Degree in Business Administration, Marketing, Sales, Tourism, Hospitality, Aviation Management or relevant discipline

Job description

Position Title

Assistant Manager, Commercial Sales

Report To

Senior Manager, Travel Partnership & Commercial Sales

Position Summary

This position is responsible to grow Business-to-Business (B2B) revenue by establishing and expanding travel-agent distribution in identified key markets and developing new Corporate business opportunities. The role will identify, acquire, onboard and activate travel agents to drive sales of flights, hotels and other Travel Services products, including through the B2B Agent Portal. It will also develop Corporate opportunities across duty travel, leisure and staff leisure, from prospecting and solution development through negotiation, onboarding and activation. The role will build and manage a healthy sales pipeline, develop newly acquired accounts and partners, and coordinate closely with internal teams to convert opportunities into sustainable revenue.

Key Accountabilities

• Support the team by identifying priority markets and expanding B2B Agent and Corporate sales channels.
• Develop acquisition, onboarding and activation strategies for new agents and Corporate accounts.
• Identify new market and segment opportunities to drive B2B revenue growth.
• Leverage market and customer insights to improve sales propositions, campaigns and channel conversion.
• Recommend initiatives to improve channel productivity and sustainable revenue growth.
• Acquire, onboard and activate travel agents, Non-BSP agents and B2B distribution partners.
• Drive adoption and usage of the B2B Agent Portal to generate sales of flights, hotels and Travel Services.
• Develop and manage Corporate opportunities across duty travel, bleisure and staff leisure.
• Manage the end-to-end sales process, including prospecting, proposals, negotiation, onboarding, pipeline and conversion.
• Monitor account performance and take actions to improve activation, productivity and revenue.
• Collaborate with internal teams to ensure timely delivery of customer and partner requirements.
• Collaborate across teams by sharing market intelligence, customer insights and best practices.
• Demonstrate ownership, agility and accountability in delivering commercial outcomes.
• Contribute to a strong teamwork and performance culture through effective communication.
• Share knowledge and insights to strengthen team capability and drive continuous improvement.

Qualifications & Experience

• Bachelor’s Degree in Business Administration, Marketing, Sales, Tourism, Hospitality, Aviation Management or relevant discipline.
• Professional certification in sales, account management or digital commerce is an advantage.
• Minimum 5 years’ relevant experience in sales, business development, channel/partnership development or account management. Experience in travel, aviation, tourism or hospitality is an advantage.

Area of Experience

• B2B agent distribution, onboarding, activation and channel development.
• B2B Agent Portal adoption and sales growth.
• Corporate business development and account acquisition.
• Key account and partner management.
• Sales pipeline, forecasting and conversion management.
• Commercial proposal development and negotiation.
• Travel-product bundling and cross-selling.
• Market development and new business opportunity identification.
• Cross-functional coordination to support sales delivery.