IT Application Support Engineer (New Project Jan 2027) - Permanent Night Shift

Private Advertiser; Iskandar Puteri; On-site; MYR 42,000 - 68,000; Full time

Job summary

Private Advertiser is hiring a detail‑oriented IT application support specialist to monitor and troubleshoot core business applications during a permanent night shift. You will diagnose issues across the application, database, and OS layers, and work with developers, infrastructure teams, and vendors to restore service quickly.

You will handle Oracle/MySQL databases, write SQL queries, and support Linux/Windows environments with Apache web server, ensuring high availability and data integrity.

Qualifications

• Diploma or bachelor's degree in IT/CS/Software Engineering.
• 1–3 years in application support, production support, or similar technical role.
• Experience supporting enterprise applications is advantageous.
• Familiarity with Oracle and MySQL databases and SQL queries.
• Proficiency with Java, Spring Boot, PHP, Angular and AJAX.
• Knowledge of Linux/Windows OS, Apache web server, and logs analysis.

Responsibilities

• Monitor performance and availability of business applications.
• Investigate, diagnose, and troubleshoot application errors and performance issues.
• Provide technical support for Java, Spring Boot, PHP, Angular, and AJAX apps.
• Analyse logs and identify root causes of incidents.
• Coordinate with developers, infra teams and vendors to resolve complex issues.
• Night-shift monitoring, incident management, and handovers.

Skills

Analytical skills

Troubleshooting

Communication skills

Night shift adaptability

Education

Diploma or Bachelor's Degree in IT/CS/Software Engineering

Tools

Java

Spring Boot

PHP

Angular

AJAX

Oracle

MySQL

Linux

Windows

Apache

Job description

A. Application Support and Troubleshooting

Monitor the performance and availability of business applications and identify potential issues before they affect business operations.

Investigate, diagnose, and troubleshoot application errors, system failures, and performance issues.

Provide technical support for applications developed using Java, Spring Boot, PHP, Angular, and AJAX.

Analyse application logs, error messages, and system behaviour to identify the root causes of incidents.

Perform application testing, verification, and post-resolution checks to ensure systems operate as expected.

Coordinate with developers, infrastructure teams, and external vendors to resolve complex technical issues.

B. Database Support and Management

Provide basic troubleshooting and operational support for Oracle and MySQL databases.

Execute SQL queries to investigate data discrepancies, validate transactions, and support application troubleshooting.

Monitor database connectivity, query performance, and data processing activities.

Assist in identifying database-related errors and escalating performance or availability issues to the relevant technical teams.

Support data validation and database-related incident investigation while complying with data security and access control requirements.

C. Operating System and Web Server Support

Perform basic system checks and troubleshooting in Linux and Windows operating system environments.

Monitor application services and processes, review system logs, and investigate service interruptions.

Support web application environments using Apache and troubleshoot web server connectivity or service-related issues.

Identify operating system, application server, and configuration issues that may affect application availability.

Escalate infrastructure-related incidents to the relevant system or network administrators when necessary.

D. Night-Shift Monitoring and Incident Management

Conduct routine monitoring of business-critical applications, databases, and related services during the night shift.

Respond promptly to system alerts, application failures, and production incidents.

Record, prioritise, track, and resolve incidents in accordance with established support procedures and service-level agreements (SLAs).

Perform initial root cause analysis and implement approved corrective actions.

Maintain accurate incident logs and prepare shift handover reports for the day-shift IT team.

Escalate critical incidents promptly to the appropriate personnel to minimise business disruption.

E. Documentation and Continuous Improvement

Maintain technical documentation, troubleshooting procedures, and records of recurring incidents and resolutions.

Identify recurring technical issues and recommend preventive measures or system improvements.

Assist with application deployment verification, system testing, and routine maintenance activities when required.

Ensure compliance with IT security policies, change management procedures, and data protection requirements.

JOB REQUIREMENT

Education and Experience

Diploma or Bachelor's Degree in Information Technology, Computer Science, Software Engineering, or a related discipline.

Preferably 1–3 years of relevant experience in application support, production support, software troubleshooting, or a similar technical role.

Candidates with experience supporting enterprise applications or business-critical production systems will have an added advantage.

Technical Knowledge and Skills

Familiarity with Oracle and MySQL databases, including SQL queries, data validation, and database troubleshooting.

Familiarity with Java, Spring Boot, PHP, Angular, and AJAX application environments.

Understanding of web application architecture, application logs, APIs, and system integration concepts.

Working knowledge of Linux and Windows operating systems, including basic command-line operations, service monitoring, and log analysis.

Familiarity with Apache web server configuration, service monitoring, and troubleshooting.

Ability to investigate application errors and perform systematic troubleshooting across application, database, and operating system layers.

Knowledge of scripting, performance monitoring, deployment procedures, or version control tools will be an added advantage.

Strong analytical, troubleshooting, and problem-solving abilities.

Able to work independently during permanent night-shift hours.

Able to respond effectively to urgent incidents and prioritise tasks according to business impact.

Good communication skills and the ability to coordinate with technical teams and end users.

Proactive, responsible, detail-oriented, and committed to maintaining system availability.

4. Working Arrangement

Required to work on a permanent night-shift schedule.

Must be available to support business applications outside normal office hours, including weekends and public holidays according to the approved roster.

Required to perform shift handovers and coordinate with the day-shift IT team.

Working hours, rest days, and overtime arrangements shall follow company policy and applicable employment legislation.