Assistant Manager, Central Region Malaysia

Malaysia Aviation Group; Kuala Lumpur; On-site; MYR 100,000 - 145,000; Full time

Job summary

Malaysia Aviation Group is seeking an Assistant Manager for the Central Region in Malaysia. You will manage an assigned list of travel agents, delivering robust sales and customer-centric operations to meet revenue targets and align with commercial pillars.

Responsibilities include cultivating relationships with travel agencies, implementing growth strategies, and collaborating with stakeholders to maximize high-yield revenue while ensuring excellent service and timely issue resolution.

Qualifications

• Bachelor's degree in Business, Marketing, or related field.
• 3 years of sales experience, preferably in aviation.

Responsibilities

• Establish relationships with travel agents and tourism partners to drive sales.
• Develop and implement sales strategies to achieve revenue targets within budgeted costs.
• Collaborate with internal teams to improve revenue and CSP targets.
• Present products and services to clients ensuring adherence to company policy.
• Provide excellent customer service and timely issue resolution.
• Support reporting manager with administrative tasks as needed.

Education

Bachelor's degree in Business, Marketing, or related field

Job description

Position Title

Assistant Manager, Central Region Malaysia

Report To

Sales Manager, Central Region

Position Summary

Manage assigned list of Travel Agents which involves delivering robust sales and marketing plans, effective customer centric operational excellence to achieve targets in line with Revenue Targets and Commercial Strategic Pillars.

Key Accountabilities

• Establish good relationships with all travel agencies, travel trade partners and tourism board to drive sales and ensure continuous support rendered that is in line with business sales policy and advise them on the Company sales procedure and policy.
• Explore growth opportunities and implement sales strategies and sales policies to achieve the revenue target, within the budgeted overhead cost allocated and monitor performance data & KPI pertaining to sales and revenue and achieving CSP targets
• Collaborate with internal stakeholders on opportunities to improve and drive high yield revenue contribution from travel agencies and travel trade partners.
• Obtain feedback from the trade, analyze the region’s sales performance including performing intelligence on competitor sales performance, provide recommendations and possible solutions to the management for a more robust sales drive.
• Conduct sales presentations and product demonstrations to potential clients, ensuring that terms and conditions are in line with company policies and guidelines
• Provide exceptional customer service and support to clients, ensuring that their needs are met and issues are resolved in a timely and professional manner
• Provide ad-hoc and administrative support to Reporting Manager and any other support work assigned and required from time to time.

Qualifications & Experience

• Bachelor's degree in Business, Marketing, or related field
• Bachelor's degree in Business, Marketing, or related field with minimum of 3 years of experience in sales, preferably in the aviation industry.

Area of Experience

• Strong understanding of the aviation market, including business culture, regulatory environment, and market trends.
• Proven track record of achieving sales targets and managing a sales pipeline.

Personality Traits

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders.
• Strong analytical and problem-solving skills, with the ability to identify opportunities for growth and improvement.
• Results-driven, with a focus on delivering exceptional customer service and exceeding customer expectations.
• Ability to work effectively under pressure, manage multiple priorities, and meet tight deadlines.