Learning & Development Expert

TDCX Malaysia; Malaysia; Hybrid; MYR 50,000 - 90,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical

World-class workspaces

Recognition programs

Learning and development plans

Positive work culture

Public transport access

Flexible working

Coaching and mentoring

Global awards

Job summary

TDCX Malaysia is seeking a dedicated Training Specialist to design, develop and deliver comprehensive onboarding and ongoing training for our teams in Malaysia. You will create engaging materials and ensure effective learning through regular evaluation and improvement.

Ideal candidates have strong presentation skills, solid English communication, and experience with e-learning tools. This role supports flexible working arrangements and opportunities for professional growth within a global BPO

Qualifications

• Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in related field.
• 2 years of working experience in the related field preferred.
• Proficient in Microsoft Office programs with strong presentation skills.

Responsibilities

• Conduct orientation sessions and plan and deliver full training programs for new hires.
• Develop training programs, manuals, multimedia visual aids, and other educational materials.
• Follow up on training programs to evaluate effectiveness.

Skills

Training delivery

Presentation skills

English proficiency

Microsoft Office

Interpersonal skills

Content design

Public speaking

Education

Bachelor's degree in related field

Advanced/Higher/Graduate Diploma

Tools

Articulate

Adobe Captivate

MS PowerPoint

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Conduct orientation sessions as well as plan and deliver the full training program (including product, soft skills and on-the-job training) for new hires
• Develop new training programs / manuals, multimedia visual aids, and other educational materials
• Have prompt and regular follow-ups on training programs delivered to evaluate training effectiveness
• Evaluate the effectiveness of existing training programs and provide recommendations for improvement
• Conduct Training Needs Analysis and develop programs to improve existing staff performance
• Drive / co-drive service quality initiatives for continuous service standards improvement
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in related field.
• Preferable with 2 years of working experience in the related field is required for this position
• Proficient in the use of Microsoft Office programs
• Strong communication and interpersonal skills
• Excellent presentation skills and training delivery, with knowledge of various training methodologies
• Competent in e-content and design development, Excellent presentation skills and training delivery, with knowledge of various training methodologies
• Excellent verbal and written communication skills in English and the language of the supporting market

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.

Perks and benefits Medical Miscellaneous allowance Dental Vision Incentive, Bonus and Commission Plan, Life-long Le