Assistant Export Sales Manager

Khee San Food Industries Sdn Bhd; Kajang , Bandar Baru Bangi, Seri Kembangan; On-site; MYR 60,000 - 90,000; Full time

Job summary

Khee San Food Industries Sdn Bhd in Malaysia seeks an export sales professional to develop overseas customers including distributors, importers, retailers and foodservice accounts. You will manage relationships, plan orders, and drive growth across new markets.

You will coordinate with internal teams on product development, packaging, and documentation, and you may travel overseas for market development and exhibitions to achieve annual export targets.

Qualifications

• Diploma or Degree in Business Administration, Marketing, International Business, International Trade or related fields
• Preferably 3–5 years of export/international sales experience in FMCG, food, confectionery or consumer products
• Experience with overseas distributors, importers and key accounts is an advantage
• Strong understanding of export procedures, Incoterms, payment terms and shipping documentation
• Experience in OEM/private-label projects is a plus
• Willing to travel overseas for customer visits, market development and exhibitions

Responsibilities

• Develop new overseas customers, distributors, importers, retailers and foodservice accounts to expand the company’s international business
• Manage and grow relationships with existing international customers, including regular sales follow-up, order planning and business reviews
• Identify and evaluate new countries, market opportunities, distribution channels and potential business partners
• Achieve assigned monthly and annual export sales targets, including targets for new customers and new markets
• Handle export enquiries, quotations, samples, price negotiations, Proforma Invoices (PI) and sales follow-ups
• Follow up closely on customer orders, payment status, production schedules and shipment arrangements to ensure timely fulfilment
• Develop OEM and private-label business opportunities, coordinating customer requirements from initial enquiry through commercialisation
• Coordinate with R&D, Production, QA/QC, Purchasing, Planning and Logistic for new product development, packaging requirements and customer projects
• Ensure export documentation and customer requirements are properly coordinated, including shipping documents, product specifications, certificates and country-specific requirements
• Support international marketing activities, new product launches, trade promotions, exhibitions
• Conduct market and competitor analysis, including pricing, products, packaging, consumer trends and new opportunities
• Prepare regular sales forecasts, customer development reports, market reports and business action plans for management review
• Monitor customer payment terms and outstanding accounts and work with Finance to ensure timely collection
• Maintain good communication with overseas customers and provide prompt solutions for customer complaints, product issues and delivery matters
• Assist the Export Manager / Head of Sales & Marketing in developing and executing the company’s international expansion strategy

Skills

International sales

Negotiation

Relationship management

Presentation skills

Customer service

Education

Diploma or degree in Business/Marketing/International Trade

Job description

Develop new overseas customers, distributors, importers, retailers and foodservice accounts to expand the company’s international business

Manage and grow relationships with existing international customers, including regular sales follow-up, order planning and business reviews

Identify and evaluate new countries, market opportunities, distribution channels and potential business partners

Achieve assigned monthly and annual export sales targets, including targets for new customers and new markets

Handle export enquiries, quotations, samples, price negotiations, Proforma Invoices (PI) and sales follow-ups

Follow up closely on customer orders, payment status, production schedules and shipment arrangements to ensure timely fulfilment

Develop OEM and private-label business opportunities, coordinating customer requirements from initial enquiry through commercialisation

Coordinate with R&D, Production, QA/QC, Purchasing, Planning and Logistic for new product development, packaging requirements and customer projects

Ensure export documentation and customer requirements are properly coordinated, including shipping documents, product specifications, certificates and country-specific requirements

Support international marketing activities, new product launches, trade promotions, exhibitions

Conduct market and competitor analysis, including pricing, products, packaging, consumer trends and new opportunities

Prepare regular sales forecasts, customer development reports, market reports and business action plans for management review

Monitor customer payment terms and outstanding accounts and work with Finance to ensure timely collection

Maintain good communication with overseas customers and provide prompt solutions for customer complaints, product issues and delivery matters

Assist the Export Manager / Head of Sales & Marketing in developing and executing the company’s international expansion strategy

What We’re Looking For

Diploma or Degree in Business Administration, Marketing, International Business, International Trade or related fields

Preferably 3-5 years of experience in export/international sales, ideally within FMCG, food, confectionery or consumer products

Experience dealing with overseas distributors, importers and key accounts will be an advantage

Good understanding of export procedures, international trade terms (Incoterms), payment terms and shipping documentation

Experience in OEM/private-label projects will be an added advantage

Strong business development, negotiation, presentation and customer relationship skills

Able to work independently and coordinate effectively with different internal departments

Good command of written and spoken English; Mandarin and/or other languages would be an advantage for international markets

Willing to travel overseas for customer visits, market development and exhibitions

Result-oriented with a strong sense of ownership and ability to work towards sales and new-market KPIs

FMCG Manufacturing 101-1,000 employees

Proudly Malaysian, Khee San Food Industries Sdn. Bhd. was founded in 1976 under Khee San Berhad (KSB), an investment holding company listed on the main board of the Kuala Lumpur Stock Exchange (KLSE).

Our factory in Seri Kembangan, Selangor is where sweet moments are born. Equipped with the state-of-the-art machines, we produce high quality confectioneries that will remain iconic to Malaysians old and young like Torrone and Fruit Plus.