Assistant Director - Cyber Security

Cognizant; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

Cognizant is seeking a Security Governance Lead to oversee the delivery governance of security services for a major customer. You will coordinate security service delivery across help desks, service-area groups, and third parties, ensuring alignment with SLAs and reporting requirements.

You will assess risks, respond to vulnerabilities, and coordinate disaster recovery activities, while maintaining strong communication with the customer and internal teams to ensure security objectives are

Qualifications

• Experience in managing service levels and reporting against SLAs.
• Ability to coordinate security incidents across multiple suppliers and internal teams.
• Knowledge of disaster recovery planning and security incident response processes.

Responsibilities

• Coordinate security service delivery with help desks and other service-area groups.
• Report performance against SLAs and ensure minimum service levels are met.
• Assess risks and recommend mitigations for changes to security infrastructure.
• Inform customers of vulnerabilities or breaches with recommended solutions.
• Act as escalation point for emergencies and audit coordination.
• Provide access to security dashboards and deliver scheduled reports.

Skills

Service level management

Security incident escalation

Multi-supplier coordination

Disaster recovery planning

Key personnel management

Job description

Job Location : Malaysia

Role Overview

Leads governance of security services delivery governance for customer using Delivery Governance.

Key Responsibilities

• Coordinate Security Service delivery with help desks, other service-area support groups, customer Suppliers and appropriate third parties; ensure effective communication and integration within Supplier teams
• Report performance against Service Levels; ensure services meet the minimum Service Levels in Schedule P (all times Pacific Time)
• Assess and identify risks, and recommend mitigation, for proposed Changes to Supplier-managed security infrastructure
• Inform customer immediately of any vulnerability, weakness or security breach with a recommended solution or mitigation; notify customer of security violations within 24 hours
• Serve as customer’s escalation point of contact (alternate to the Supplier hotline), responsible for emergency Security Incident response, Critical Situations and audit coordination
• Provide access to security dashboards and deliver reports as defined in the SoW and Reports Exhibit
• Provide a quarterly evaluation of Supplier performance including audit results and certification status; review roles and responsibilities with customer at least every 12 months
• Provide qualified, appropriately skilled and certified personnel; customer may review and approve Key Personnel
• Provide the Disaster Recovery Plan for managed security services, integrated with other service areas and third parties
• Identify, develop and implement Supplier process improvements; participate in cross-functional and Dependency meetings and inform other service areas of security-related activities
• Customer approves Supplier exception requests, provides Change Approval Board approvals, conducts independent review of Supplier-closed alerts, RCAs, vulnerability exceptions, evidence handling and performance data, and reviews/approves the Disaster Recovery Plan and updates.

Required Skills and Experience

• Service level management– Performance Management (times in Pacific Time)
• Security incident escalation and critical-situation coordination
• Multi-supplier coordination with customer help desks and service areas
• Disaster recovery planning for managed security services
• Appropriately skilled personnel with applicable certifications as required by customer; customer may review and approve Key Personnel

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.