Assistant Director - Cyber Security

Cognizant; Kampung Malaysia Tambahan; In loco; MYR 180.000 - 300.000; Tempo pieno

Descrizione del lavoro

Cognizant is seeking an Assistant Director - Cyber Security in Malaysia to lead governance for security services delivery and coordinate risk, incident response, and cross-functional security programs. You will oversee service levels, reporting, and disaster recovery planning, while engaging with customer stakeholders and third-party suppliers.

The role emphasizes delivering secure governance across multi-provider environments, maintaining certifications, and driving continuous improvement in

Competenze

• Experience in governance of security services delivery.
• Ability to manage service levels and performance reporting.
• Proven incident escalation and crisis management skills.
• Experience coordinating with multiple suppliers and customer teams.
• Knowledge of disaster recovery planning for managed security services.

Mansioni

• Coordinate security service delivery with help desks, service-area teams, customer suppliers and third parties; ensure integration within supplier teams.
• Report performance against Service Levels and ensure compliance with Schedule P (Pacific Time).
• Assess risks, identify mitigations for changes to supplier-managed security infrastructure.
• Notify customer of vulnerabilities or breaches with recommended mitigations within 24 hours.
• Act as escalation point for emergencies and audit coordination.
• Provide access to security dashboards and reports as defined in the SoW and Reports Exhibit.
• Conduct quarterly supplier performance evaluations including audits and certification status.
• Ensure qualified personnel and review Key Personnel with customer approval.
• Develop and implement disaster recovery plans for managed security services.
• Identify and drive supplier process improvements through cross-functional meetings.

Conoscenze

Governance

SLA Management

Security Incident

Multi-Supplier Coordination

Disaster Recovery

Certifications

Descrizione del lavoro

Role Title :

Assistant Director - Cyber Security

Job Location :

Malaysia

Hire Type:

Contract

Role Overview

Leads governance of security services delivery governance for customer using Delivery Governance.

Key Responsibilities

• Coordinate Security Service delivery with help desks, other service-area support groups, customer Suppliers and appropriate third parties; ensure effective communication and integration within Supplier teams


• Report performance against Service Levels; ensure services meet the minimum Service Levels in Schedule P (all times Pacific Time)


• Assess and identify risks, and recommend mitigation, for proposed Changes to Supplier-managed security infrastructure


• Inform customer immediately of any vulnerability, weakness or security breach with a recommended solution or mitigation; notify customer of security violations within 24 hours


• Serve as customer's escalation point of contact (alternate to the Supplier hotline), responsible for emergency Security Incident response, Critical Situations and audit coordination


• Provide access to security dashboards and deliver reports as defined in the SoW and Reports Exhibit


• Provide a quarterly evaluation of Supplier performance including audit results and certification status; review roles and responsibilities with customer at least every 12 months


• Provide qualified, appropriately skilled and certified personnel; customer may review and approve Key Personnel


• Provide the Disaster Recovery Plan for managed security services, integrated with other service areas and third parties


• Identify, develop and implement Supplier process improvements; participate in cross-functional and Dependency meetings and inform other service areas of security-related activities

Key Customer Dependencies

Customer approves Supplier exception requests, provides Change Approval Board approvals, conducts independent review of Supplier-closed alerts, RCAs, vulnerability exceptions, evidence handling and performance data, and reviews/approves the Disaster Recovery Plan and updates.

Required Skills and Experience

• Service level management- Performance Management (times in Pacific Time)


• Security incident escalation and critical-situation coordination


• Multi-supplier coordination with customer help desks and service areas


• Disaster recovery planning for managed security services


• Appropriately skilled personnel with applicable certifications as required by customer; customer may review and approve Key Personnel

About Cognizant:

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

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