ASSISTANT, DIAGNOSTIC IMAGING SERVICES

Puteri Specialist Hospital; Malaysia; On-site; MYR 27,900 - 39,060; Full time

Job summary

Puteri Specialist Hospital is seeking an Admin Assistant to support Diagnostic Imaging Services by handling patient registration, scheduling, and front desk communication.

You will maintain accurate records, assist with billing basics, and coordinate with radiology staff to ensure smooth patient flow and timely reporting. This role requires confidentiality, data accuracy, and effective multitasking in a busy hospital environment.

Qualifications

• 1–3 years administrative experience (healthcare experience preferred).
• Experience with patient registration, scheduling, and clerical duties is desirable.

Responsibilities

• Register patients accurately in HITS/KCIS or relevant systems with complete demographic, clinical, and billing data.
• Schedule and coordinate patient appointments for imaging procedures to optimise flow.
• Maintain organized documentation including patient records, imaging requests, and reports.
• Assist front desk by handling walk‑ins, enquiries, and providing procedure information.
• Support billing by verifying payments and coordinating with cashier.
• Assist radiographers with patient movement and prepping for procedures.
• Dispatch radiology reports/films to clinics and ensure timely distribution.
• Ensure data protection and patient confidentiality; monitor data accuracy.

Skills

Computer literacy

Teamwork

Multitasking

Communication skills

Education

SPM or equivalent

Job description

General Description

The Admin Assistant supports the Diagnostic Imaging Services by performing patient registration, appointment scheduling, clerical documentation, frontline communication, and administrative coordination to ensure smooth service operations.

Job Description

Main Responsibilities

• Register patients accurately in HITS/KCIS or relevant systems, ensuring complete and correct demographic, clinical, and billing information.
• Schedule and coordinate patient appointments for all imaging procedures, ensuring efficient patient flow and optimal resource utilization.
• Maintain organised documentation including patient records, imaging requests, manual registration books, billing slips, and radiology reports.
• Facilitate front desk operations by attending to walk‑in patients, responding to enquiries, and providing clear information on procedures, preparation, and waiting times.
• Support billing processes by verifying payments, collaborating with cashier, and ensuring all charges for imaging services are accurately captured.
• Assist radiographers with coordinating patient movement, preparing patients for procedures, and monitoring safety within the waiting area.
• Sort, file, and dispatch radiology reports/films to clinics, wards, and relevant services in a timely manner.
• Comply with patient safety goals, confidentiality requirements, and hospital data protection policies.
• Ensure accuracy of data entry and all information is updated promptly.
• Monitor appointment scheduling quality and data accuracy, ensuring timely follow‑up on delayed reports or imaging backlogs.
• Coordinate report tracking, follow up on pending reports, and ensure timely distribution to clinicians and departments.
• Update inventory of clerical supplies, liaising with Procurement/Admin for ordering forms, labels, and stationery.
• Perform any other responsibilities as assigned by immediate superior or hospital management.

Job Requirements

Education: Minimum SPM or equivalent.

Knowledge and Experiences: Admin Assistant: 1–3 years administrative experience (healthcare experience preferred).

Skills & Competencies

• Computer literacy; especially with medical records and scheduling systems.
• Teamwork; ability to collaborate with radiology and administrative staff.
• Multitasking; handling calls, scheduling, and clerical duties simultaneously.
• Communication skills; for interacting with patients and staff.

Personal Attributes

• Professionalism and Integrity; To always maintain patient confidentiality.
• Shows reliability and consistency in attendance and performance.
• Attention to details.
• Demonstrates ethical behavior in all interactions.
• Time management; Capable of juggling multiple tasks efficiently.
• Prioritizes urgent requests without neglecting routine duties.
• Meets deadlines for reports, scheduling, and documentation.