Assistant Customer Program Manager

Celestica Electronics (M) Sdn Bhd; Johor Bahru; On-site; MYR 180,000 - 240,000; Full time

Job summary

Celestica Electronics (M) Sdn Bhd seeks a highly motivated Customer Program Manager to lead cross-functional program execution and customer alignment. This role interfaces with customers and internal teams to manage high-stakes programs, track commercial risk, and deliver revenue and margin targets.

The CPM will drive RCA, monitor NRE costs, and maintain executive-level communication, while coordinating with Operations, Supply Chain, Quality, and Engineering to meet milestones and capacity

Qualifications

• 8–12 years of experience in program management, manufacturing operations, or customer-facing technical accounts.
• Prefers candidates with Contract Manufacturing / OEM experience.
• Proven ability to lead cross-functional teams in a matrixed organization without direct authority.

Responsibilities

• Lead cross-functional teams to achieve milestone dates and deliverables without direct line authority.
• Serve as primary point of contact for customer accounts and align forecasts with factory capacity.
• Drive RCA and resolve high-stakes yield, delivery, or quality crises under time pressure.
• Monitor NRE costs, scrap/rework, and inventory to protect program profitability.
• Communicate delays or issues to stakeholders with transparency and executive presence.
• Host status meetings and provide performance reporting for reviews.

Skills

Program management

Cross-functional leadership

Customer facing

Problem solving

Executive communication

Education

Bachelor's degree

Job description

We are seeking a highly motivated and experienced Customer Program Manager (CPM) to lead cross-functional program execution and customer alignment. The CPM acts as the primary interface between the customer and internal teams to manage high-stakes program execution, track commercial risk, and deliver on revenue and margin targets without relying on direct line authority.

Key responsibilities

Lead matrixed cross-functional teams (Operations, Supply Chain, Quality, Engineering) to achieve milestone dates and project deliverables without direct line authority.

Serve as the primary point of contact for customer accounts; track customer commitments, prevent scope creep, monitor revenue exposure, and ensure continuous alignment between customer forecasts and factory capacity.

Drive root-cause analysis (RCA) and resolve high-stakes yield, delivery, or quality crises under extreme time constraints while preserving strong customer relationships.

Actively monitor program financials by tracking NRE (Non-Recurring Engineering) costs, scrap/rework expenses, and inventory levels to minimize excess exposure and protect program profitability.

Maintain strong executive presence while communicating tough news (delays, yield issues, capacity bottlenecks) to demanding customer stakeholders while maintaining trust and transparency.

Host regular status tracking meetings with customer and internal teams. Provide performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews (CPRs).

Support flexible communication hours (20–30% off-shift) as needed to align with global/US customer time zones.

About you

Bachelor's degree in Engineering, Business, Supply Chain, or a related field (or equivalent practical experience).

8–12 years of experience in program management, manufacturing operations, or customer-facing technical account management. Preferred candidate's with Contract Manufacturing / OEM experience.

Proven track record of leading complex, cross-functional teams in a matrixed organization without direct supervisory authority.

Demonstrated ability in managing scope creep, tracking NRE costs, scrap/rework expenses, excess inventory, and understanding contract pricing structures.

Demonstrated experience navigating high-pressure delivery or quality crises using structured problem-solving (e.g., RCA, 8D) and executive-level de-escalation skills.

Exceptional verbal, written, and presentation skills with an ability to build trust with aggressive or demanding customer teams.

Consumer Electronics Manufacturing 1,001-5,000 employees

Headquartered in Toronto, Celestica Inc. is a global leader in high-reliability design, manufacturing, and supply chain solutions. We enable major brands to launch complex products in markets like Aerospace, Defense, HealthTech, and Industrial, driving a smarter, sustainable future.

In 2023, Celestica expanded its footprint with a new Design Centre in Penang, Malaysia. This strategic hub collaborates with our global engineering teams to develop cutting-edge Hardware Platform Solutions. The Penang team focuses on next-gen Networking, Storage, and Server technologies to power Cloud, AI, Machine Learning, Edge, and 5G deployments worldwide.

Headquartered in Toronto, Celestica Inc. is a global leader in high-reliability design, manufacturing, and supply chain solutions. We enable major brands to launch complex products in markets like Aerospace, Defense, HealthTech, and Industrial, driving a smarter, sustainable future.

In 2023, Celestica expanded its footprint with a new Design Centre in Penang, Malaysia. This strategic hub collaborates with our global engineering teams to develop cutting-edge Hardware Platform Solutions. The Penang team focuses on next-gen Networking, Storage, and Server technologies to power Cloud, AI, Machine Learning, Edge, and 5G deployments worldwide.