Asia Care Coordinator

Teladoc Health Asia; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

Teladoc Health Asia is expanding its Care Coordinator team across Asia. The role focuses on patient communication, case assignment to physicians, and follow-up to ensure high-quality service.

You will also support communication with institutions and various accounts, providing essential administrative tasks to keep operations running smoothly. The position requires strong language skills in English and Mandarin, plus good computer literacy and teamwork.

Qualifications

• Excellent communication with internal and external stakeholders.
• Fluent in English and Mandarin Chinese.
• Proficient with computers and Microsoft Office.
• Fast learner with strong sense of responsibility.

Responsibilities

• Answer client and patient calls professionally.
• Assign cases to physicians.
• Follow up on customer needs to improve satisfaction.
• Coordinate with institutions to obtain medical materials and data.
• Coordinate with accounts to support account management.
• Provide administrative support.

Skills

Communication skills

Bilingual English Mandarin

Tech-savvy

Team player

Job description

Teladoc Health (NYE: TDOC) is recognized as a global leader in whole-person virtual care offering comprehensive solutions in telehealth, expert medical opinion, behaviour health and preventative care services, serving over 100 million members across 175+ countries in 40+ languages.

As Teladoc Health continues to increase its global reach and expand our ability to provide virtual care across the world, we are growing our Care Coordinator team across Asia region. The Asia Care Coordinator will be responsible for patient communication, case assignment and follow-up, doctor assistance and other customer service functions.

Role and Responsibilities

• Answer client and patient calls in a professional manner;
• Assign cases to physicians;
• Follow up customer needs to improve service satisfaction.
• Help communicate with relevant institutions to obtain necessary medical materials and data.
• Help communicate with different accounts to support account management,
• Administrative support

Skills and Background Requirements

• Good communication and people skills to interact with internal stakeholders and external stakeholders such as our customers;
• Fluent in both English and Mandarin Chinese;
• Tech-savvy, familiar with computer and Microsoft Office;
• Fast learner, good team worker, good patience, high sense of responsibility.

Working Arrangements (Rotational Shift)

• Weekday work hours (in office): 9am-6pm, 10am-7pm, or 12pm-9pm

Work with a global leader in telehealth and virtual care.

Contribute to innovative health programs that improve patient outcomes.

Collaborate with a diverse and multidisciplinary healthcare team